With Operations Automation, you can orchestrate and automate procedures related to the operation of your system landscape. These procedures are called Operation Flows in the context of SAP Cloud ALM for Operations:
The following diagram illustrates how Operations Automation functions:
These Operation Flows could be one of the following procedures:
- Standard operational procedures related to the operations of your SAP Solution Landscape.
- Problem resolution procedures triggered by alert and event processing.
Operations Automation in SAP Cloud ALM offers several benefits:
It enables faster resolution of detected problems by providing automated operation flows. This ensures that issues are addressed promptly and efficiently.
The operation flows are standardized and reproducible, generating an audit trail that allows for easy tracking and analysis.
The flexibility of the system allows for customization and adaptation to meet specific customer requirements, making it a low code/no code solution.
Overall, Operations Automation in SAP Cloud ALM streamlines operations and improves efficiency.
Note
- As a prerequisite, Operations Automation in SAP Cloud ALM requires SAP Automation Pilot or SAP Build Process Automation to work.
- Both services are not included in SAP Cloud ALM and require a separate subscription.
Operations Automation integrates with the following automation services powered by SAP Business Technology Platform (SAP BTP):
- SAP Automation Pilot to automate DevOps tasks.
- SAP Workflow Management to automate problem resolution and operational procedures, which require manual tasks eventually across multiple organizational levels – and optionally also automated tasks.
- SAP Intelligent Robotic Process Automation (SAP Intelligent RPA) to automate manual repetitive tasks.
The primary goal of SAP Automation Pilot is to simplify and automate complex manual processes in order to minimize the operational effort behind any cloud solution in the SAP BTP. By using the means of its minimalistic model, you can automate a sequence of steps executable by a machine. The service is designed to work with low latency even when it is under a heavy workload.
The diagram below illustrates the process of the SAP Automation Pilot:
In principle, SAP Cloud ALM can trigger commands in the SAP Automation Pilot, which execute commands on SAP BTP resources, runtimes, and services, as well as on other third-party tools or APIs.
SAP Automation Pilot:
- Is a low-code/no-code automation engine.
- Allows to model + execute automated sequences.
- Can execute scripts in serverless manner.
- Brings catalogs of automated commands and sequences that can be used or built upon.
- Includes a new GenAI feature.
Addressed used cases:
- Daily operation tasks.
- Alert remediation.
- Lifecycle management, hooks.
- Scheduled maintenance.
- And many more.
SAP Build
SAP Build combines our low code solutions, which enable the people closest to the business problems - the finance managers, supply chain gurus, and manufacturing experts - to create and augment enterprise applications, automate processes, and design business sites with drag-and-drop simplicity. SAP Build empowers more users to develop irrespective of their skill level thereby lessening the burden on professional developers.
The following graphic illustrates SAP Build Apps, SAP Build Code, SAP Build Process Automation and SAP Build Work Zone Apps:
With SAP Build, the people closest to the business problems can create the solutions they need:
- Build visually: Create enterprise apps, automate processes, and design business sites without writing code.
- Integrate seamlessly: Accelerate development with prebuilt connectors and business content for SAP and non-SAP systems.
- Collaborate securely: Foster collaboration between business and development teams with built-in governance and lifecycle management.
SAP Build Process Automation
SAP Build Process Automation enables everyone to automate workflow processes and tasks without writing code. Users can create forms, manage decision logic, and build, adapt, and organize process flows with drag-and-drop simplicity. They can automate repetitive manual tasks - such as copy-and-paste operations, data extraction, data entry, and data creation - using no-code and low-code capabilities or the built-in automation recorder.
The following figure illustrate the capabilities of SAP Build Process Automation:
Also, built-in AI-capabilities enable intelligent document processing - like extracting data from structured or unstructured documents to transfer it to your enterprise systems for processing - without needing data scientist support. SAP Build Process Automation simplifies process and task automation so business users can unleash their process expertise without writing code.
SAP Build Process Automation provides a simpler and faster way to automate business processes by enabling business users to automate processes and tasks with drag-and-drop simplicity. SAP Build Process Automation combines workflow management, RPA functionality, decision management, process visibility, and embedded AI capabilities into one intuitive low-code experience.
The solution enables business users to create automations and/or contribute their process expertise to projects to deliver the solutions they need without having to write code. You can jumpstart automation projects with hundreds of process content packages, SAP Intelligent Robotic Process Automation (SAP Intelligent RPA) bots and connectors designed specifically to enhance the capabilities of your SAP applications.
From the built-in content store, you can easily browse and access line-of-business and industry-specific content designed specifically to enhance the capabilities of your SAP applications such as SAP S/4HANA, SAP Ariba, SAP SuccessFactors and more. You can easily connect your automations to SAP and non-SAP applications and systems. The simple and secure access to business applications, processes and data across SAP and non-SAP systems ensures that customers can use these without loosing context and meaning.
