At Sapphire 2024, we announced the availability of document grounding in the SAP SuccessFactors HCM Suite. The document grounding capability adds context to Joule using information gathered from documents that you upload to the service. Document grounding is first available with SAP SuccessFactors today to support all documents in HR. It will be expanded to all solutions later this year.
Document Grounding Support
For now, the scope of the document grounding capability is as follows:
- Data repository: Microsoft SharePoint (You can upload a maximum of 2000 documents to the service.)
- Document (file) format: PDF and Microsoft Word
- Document content: Plain text (Tables and images are currently not supported.)
- Language: English
- Content refresh: SharePoint content updated once every day
Master the essential prerequisites before you start setting up Document Grounding for SAP SuccessFactors
Before triggering the configuration process, make sure that you’ve done the following for your global account and subaccount:
- You’ve purchased the AI Unit SKU (8018592) and AI units. After you’ve done so, the entitlements for document grounding are automatically added to your global account. For more information, contact your account executive.
- You’ve added the entitlements for document grounding to the subaccount where you’ve subscribed to Joule. For more information, see Managing Entitlements and Quotas Using the Cockpit.
- You’ve enabled Identity Authentication. For more information, see Getting Started with Identity Authentication and SAP SuccessFactors.
Caution
The document grounding capability has no mechanism for determining the type of data that it processes. The capability therefore can’t determine whether this data includes personal data, which is subject to the data protection laws applicable in specific countries/regions.
Any ingested documents are available to all Joule business users in the given Joule tenant. We therefore recommend that you don’t expose confidential or other privileged documents.
Note
For now, the response from Joule doesn't take context information into consideration, for example, user location and user permission.
Follow the steps outlined in "Getting Started with Document Grounding" to learn more.