Knowledge quiz

It’s time to put what you’ve learned to the test, get 4 questions right to pass this unit.

1.

In SAP Sales and Service Cloud, which layout needs to be modified for Service Agents to have access to fields that are not visible to other users?

Choose the correct answer.
2.

What are the different types of mash-ups available through the SAP Sales and Service Cloud?

There are two correct answers.
3.

To use a new page layout, what assignment should be made?

Choose the correct answer.
4.

What type of condition-based actions can be created for workflow processing?

There are two correct answers.
5.

Select all the uses of the Adaptation Tool.

There are two correct answers.

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