SAP Cloud for Customer has several apps available that provide mobile access to the solution tenant:
- SAP Cloud for Customer, extended edition for iOS (iPhone and iPad).
- SAP Cloud for Customer, extended edition for Android.
- SAP Cloud for Customer, extended edition for Windows.
In addition, the SAP Fiori client can be accessed from the browser on mobile devices.
This app is free to download and provides mobile access to your SAP Sales and Service Cloud tenant, SAP Cloud for Customer covers both Sales and Service Cloud logins. Download it from the App Store and configure it to connect to your tenant URL and log on with your business user ID and password. You can activate logging if you need to get support and can create an incident from the app directly.
Business processes for sales, service, marketing, and some industry and reporting features are all supported from the app. You can also sync data to work in offline mode. When setting up your offline preferences, you can choose which type of data and how much of it to sync.
Editing the smartphone layout allows you to modify the screen that is rendered on the smartphone.
Key Features of the SAP Cloud for Customer extended edition
- Online. Offline
- Click -to-Call, Click-to-Email
- Click-to-Navigate for addresses
- Extensible
- Branding Support
- Maps (Google Map. AutoNavi Map)
- Native Calendar
- Voice-to-Text Notes
- Barcode Scanner
- Business Card Scanner
- Signature Capture
- Secure
- Help Center
Business case - mobile devices
