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Configuring SAP Sales and Service Cloud as an Administrator
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Managing master data
Introducing SAP Sales and Service Cloud
Uncovering features and functions of SAP Sales and Service Cloud
10 mins
Discovering resources
10 mins
Quiz
Preparing for the implementation project
Preparing SAP Sales and Service Cloud to meet the customer's needs
Creating and managing business roles
Managing master data
Discovering integration
Transferring data to SAP Sales and Service Cloud
Configuring personalization and extensions
Integrating mobile devices with SAP Sales and Service Cloud
Utilizing reports and analytics
Preparing to Go Live
Knowledge quiz
It's time to put what you've learned to the test, get 6 right to pass this unit.
1.
Which work center should be selected to create and implement a territory realignment run?
Choose the correct answer.
Administrator
Business configuration
Sales
Analytics
2.
What are the key benefits of territory management?
There are two correct answers.
Perform deep analytics using territory dimensions.
Assign product hierarchies to territories.
Create rules for automatic territory assignment.
Business role assignment based on territories.
3.
What feature is used for grouping products?
Choose the correct answer.
Product basic data
Product category hierarchy
Competitor products
Price and discount maintenance
4.
The organizational structure within the system tenant can be utilized for various purposes, such as:
There are two correct answers.
Territory assignment to workforce members.
Configuring approval processes based on reporting lines.
Organizational level management of customer accounts.
Depicting the organizational structure through departments or divisions.
5.
Select the type of data stored for Competitor Products.
There are two correct answers.
Product prices
Profit margin
Product comparisons
Product freight calculations
6.
How can an account be created in the system tenant?
There are two correct answers.
Manually by a business user with the correct authorizations.
Only via SAP S/4HANA initial load.
Only by a migration template used in the Data Workbench.
By being created as a prospective customer first, in order for leads and opportunities to be created.
7.
What types of Customers can be maintained in the system tenant?
There are two correct answers.
Groups
Accounts
Contacts
Partners