You have developed a basic prompt that assigns urgency, sentiment, and categories to customer messages in JSON format. However, the management wants accurate answers because Facility solutions company will use these outputs in building custom applications that will directly impact customer experience.
You need automated and consistent evaluation of prompts across various scenarios, ensuring reliability and efficiency.
For this you need to create custom evaluation functions using generative-ai-hub-sdk.
Using an SDK for evaluating prompts offers the following benefits:
- Reliable Testing: SDKs automate testing of prompts across various scenarios, ensuring consistent and efficient results.
- Measuring Performance: They provide objective metrics such as relevance, coherence, and fluency to quantitatively assess response quality.
- Tailored Evaluations: SDKs allow you to create custom evaluators that meet specific needs, enabling more precise and relevant assessments.
- Scalable Results: They support large-scale evaluations, making it easier to test prompts on extensive datasets.