Examining WalkMe Capabilities

Automatically map out all of the web-based applications in use by employees for full visibility into your enterprise tech stack and the opportunities to maximize the efficiency of your software investments.

License Optimization compares license counts, types and costs to application usage in order to identify potential wasted spend, app consolidation and license allocation opportunities.

WalkMe Engagement Analytics track how users engage with WalkMe’s on-screen guidance.

Digital Experience Analytics give insight into user engagement with predefined on-screen elements.

• Tracked Events/Engaged Elements track user interactions with pre-selected on screen elements.

• Flow Analytics show process journey comparisons of predefined user steps and goals.

Session Stream provides a real-time view into your users journeys in the exact sequence it occurred on an application, in a list of events.

Session Playback creates video-like re-creation of a user's journey on an application.

Empowering executives with visibility into the entire tech-stack with the ability to track and measure their KPIs.

• Systems Overview is a unified, cross-application view to understand software usage and points of unintended friction before you start using WalkMe.

  

• Digital Adoption Projects define, track, and measure KPIs as they relate to your digital transformation goals - from software usage through feature adoption.

  

• Custom Dashboards lets you create the specific insights you need across the tech-stack with metric widgets from different systems.

  

Machine learning algorithm that understands forms in the underlying application and provides actionable insights to be addressed with WalkMe content.

Workflow Accelerators are built using data from thousands of WalkMe implementations. Workflow Accelerators are customizable sets of the most effective guidance and automation templates built for the specific challenges and processes of Sales, HR, IT, and beyond.

The Solution Gallery contains pre-built WalkMe content that can be downloaded and used in your own implementation. This gallery allows you to employ the experience and expertise of WalkMe Community members, certified Partners, and certified Solution Engineers by making use of content built they have built based on WalkMe best practices.

Create personalized and meaningful content for your unique user base with application like these and many more:

• Smart Walk-Thrus for step by step on screen real time guidance at the moment of need.

• Onboarding Task Lists for an engaging way to guide users through their onboarding journey on your underlying platform.

• SmartTips to give contextual information and validate user input.

• Shoutouts to grab the users’ attention and deliver critical and time sensitive information.

• Launchers will give the user quick and contextual access to the assets they need, right when they need them.

Drive efficiency and increase user satisfaction by decreasing user click interactions and automating repetitive, tedious, and complex workflows – within and across applications.

A centralized hub that simplifies employee workflows, information discovery, communication and application usage.

WalkMe(X) is an extension of WalkMe’s digital adoption platform that uses generative AI to enhance in-app experiences and improve workflow performance. It offers proactive AI assistance, providing universal access to company knowledge and recommending next best actions. Users can access it on-demand through a chat interface or have it embedded within their workflows for continuous support.

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