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Exploring WalkMe Fundamentals

<div id="content"><p tabindex="0">Welcome to the first learning journey on WalkMe. Here, you will get a high-level introduction to digital adoption and the WalkMe platform. This is a great starting point for all users, whether you're focused on strategy or technical implementation, and lays the foundation for further learning as you dive deeper into WalkMe.</p><p tabindex="0">Start by going though a video that introduces the high-level concepts from this learning journey. While the video gives a quick introduction, the full learning journey offers more detailed explanations and real-life examples to help you fully understand and apply the concepts.</p><p tabindex="0"><img alt="" class="inline no-zoom" src="/service/media/WME001_25_en-US_media/WME001_25_en-US_inline/303509_Video_Play_Button_R.png" tabindex="0">Watch the video to get an overview of the high-level concepts covered in this learning journey.</p><div class="kalturaVideoLessonWrapper"><div aria-label="" class="kalturaVideoLessonContainer" data-testid="video" id="1_fwaurgpa"></div></div></div>

Welcome to WalkMe Fundamentals!

<div id="content"><table border="1" class="table" cellspacing="0" cellpadding="5"><colgroup><col style="width:100%"></colgroup><thead align="left"><tr><th align="center"><strong>Key Concepts</strong></th></tr></thead><tbody><tr><td><p tabindex="0">The learning journey introduces following concepts:</p><ul style="list-style-type:disc"><li tabindex="0">Digital Transformation</li><li tabindex="0">Digital Adoption</li><li tabindex="0">WalkMe, as a leading digital adoption platform</li><li tabindex="0">WalkMe use cases</li><li tabindex="0">Digital Adoption Success Methodology - Data. Action. Experience</li><li tabindex="0">WalkMe applications</li></ul></td></tr></tbody></table></div>

Summary

Starting your Digital Adoption Journey: WalkMe Fundamentals

KickStart_ WalkMe Fundamentals - V2.mp4

Welcome to Walk Me Fundamentals. This course and video will introduce you to the foundational knowledge you will need as you begin your Walk Me journey. First, we will set the stage by exploring the definitions of digital transformation and digital adoption before we dive into learning about WalkMe. It's value, use cases, and success methodology. So let's get started. Digital transformation is the process that all businesses and many individuals are undergoing to integrate digital technology into all areas. The result is a fundamental change to how they operate and deliver value to customers. This can look different for each organization, but the ultimate goal is for organizations to be efficient and innovative in order to improve their bottom line. Digital transformation is happening all around us on individual and business levels. So for a company to remain successful in the digital age, digital transformation is a must. The other side of all this new digital transformation happening is the people using it. That is where digital adoption comes in. Digital adoption is the process of ensuring that employees and customers are effectively using the digital capability. and platforms that have been implemented as part of a digital transformation effort. Essentially, digital adoption is about bringing people to a place where they are able to utilize software to its fullest extent. For organizations to navigate true digital adoption, they need a digital adoption like WalkMe, the leading digital adoption platform. With WalkMe, organizations are able to promote digital adoption through means such as automating aspects of employee or customer onboarding, providing in-app software training, guidance, and support to solve any user challenge, collecting and analyzing usage data, and AI capabilities to boost productivity and performance for the entire business. WalkMe sits on top of your tech stack, giving you information about the applications deployed across your company who's using them and where friction is preventing workflows from being executed as intended. The platform is powered by our proprietary AI technology that understands software the way humans do. So it automatically adjusts to the constant change in your underlying applications and can make recommendations for solving friction before it becomes a problem. Walkme is an expansive and versatile platform. With it, we are confident that you will find countless use cases for your own organization. But to get you started, here are seven of the most common Walk Me use cases. First, onboarding. WalkMe can help reduce the hours of training with in-app guidance and learning at the moment of need. Support. Reduce the influx of support tickets by providing guidance. and allowing users to find the help they need any time. Feature adoption. Surface new features and provide guidance for users to learn more and improve adoption. Change management. Guide users through their workflows when transitioning between different software or during major software updates. Data integrity. Ensure users are entering information into systems correctly so your reporting is more accurate. Productivity. improve employee productivity by automating or simplifying their workflows. And conversion. Increase customer conversion from free plans to paid within app product guidance that highlights key features. At WalkMe, our digital adoption success methodology is data. Action. Experience. That's easy to remember because these are components to a successful WalkMe implementation. Within these components are five identifiable steps to achieving digital adoption success with WalkMe. Let's look at them now. First, you'll gain full visibility by evaluating and measuring your current processes. Then you identify areas of improvement, including friction points and opportunities within your business processes. Next is when you define success. In this step, you will determine what success looks like. including KPI's, project scope, and business goals. Now you can act on it! Leverage your DAWA to design and deploy user experiences that increase adoption and engagement across workflows and applications. And finally, accelerate productivity by providing immediate and intuitive access to any application, workflow, or resource as you increase process completion and improve the quality of business outcomes. Now that you have the foundational knowledge of what WalkMe and the digital adoption space look like. As well as why it is so important to business, let's look at the how as we consider a few of the Walk Me applications that will help you achieve success. Our innovative tools help you gather data and increase visibility, ensuring your digital tools are used to their fullest potential. With WalkMe Discovery, you will be able to map out all of the web-based applications being used by employees for full visibility and efficiency. The license optimization feature within Discovery identifies wasted spend, app consolidation, and license allocation opportunities. Executives are empowered by our management dashboards with visibility into the entire tech stack, with the ability to track and measure their capability. Through our robust analytics platform, you will see not only how users are engaging with WalkMe's on-screen guidance, but also gain insight into user engagement with elements of the underlying platform. Go a step further and visualize user interaction with session analytics capabilities like session playback. And first, in its class, UI Intelligence provides a machine learning algorithm that understands forms in the underlying application, and provides actionable insights you can address with WalkMe content. Next, let's look at the applications that help you take action and create stellar experiences like optimizing data management, automating actions, and enhancing user experiences. Leveraging these resources will boost productivity, reduce operational complexities, and deliver superior outcomes. In WalkMe's gallery of pre-building, solutions, you will find content built by WalkMe experts, ready for you to use based on use case, audience, and or platform. Utilize our customized guidance and engagement solutions to create personalized and meaningful content for your unique user base with applications such as smart walkthroughs, smart tips, shoutouts and launchers, and so many more. Take your guidance even further with automation to drive efficiency and increase user satisfaction. With Workstation, you can create a centralized hub that simplifies employee workflows and application usage. And lastly, build on WalkMe's core capabilities and strengths while leveraging Gen A.I. Technology across applications and workflows with WalkMeX. Now that you have learned the fundamentals of WalkMei, and the digital, and the landscape where it lives, you are ready to dive into your transformational journey with Walk Me. We can't wait to see what you do next.