Establishing Communication Between SAP Marketing Cloud and Other Systems

The communication management apps allow you to establish secure communication between your solution and other systems. The best practice to organize efficient data exchange is to proceed as follows:

1. Create communication users for inbound communication according to your needs using the Maintain Communication Users app.
2. Create a system that represents what you want to communicate with in the Communication Systems app. If the selected scenario contains inbound services, you select the user for inbound communication that you have created earlier.
3. Create a communication arrangement within the Communication Arrangements app. First, select the communication system that you have created earlier. The information about the user for inbound communication will be populated automatically. If several users for inbound communication exist in the system, you can select the appropriate one. Otherwise, the first user in the list will be selected automatically. If the selected scenario contains outbound services, you have to enter the outbound user information manually.
4. Select Save to activate the communication arrangement.

With the Maintain Certificate Trust List app, you can maintain a list of trusted certificates. If certificates of communication partners are classified as trusted, outbound communication to these partners can be enabled.

You can use the Maintain Certificate Trust app to:

• Display a list of all already existing trusted certificates.
• Upload a new certificate.
• Display detailed information.
• Check for updates of certificate trusts and adopt the changes if necessary.
  Note

  Please note that SAP delivers its systems with pre-defined trusted certificates. If the trusted certificates change at a later point in time, there are no automatic updates. We therefore recommend that you use the Check for Updates function on a regular basis and adopt any changes to certificate trusts that you require.
• Delete trusted certificates from the list. This feature is enabled only for the certificate type Managed By Customer. Certificates of the type Managed By SAP cannot be deleted and the Delete button is therefore disabled.