Knowledge quiz

It’s time to put what you’ve learned to the test, get 3 questions right to pass this unit.

What are the typical tasks of a warehouse manager?

There are three correct answers.

Splitting each order into several consignments that are delivered from different warehouses, based on availability of goods and cost efficiency calculations

Confirming pickup and accepting the return of goods

Declining a partial or whole consignment, then reallocating it

Defining new warehouses and point of service locations in the system

Reviewing and editing package information

Which order-related tasks for the customer are supported in the storefront out of the box?

There are three correct answers.

Triggering the cancellation of an order before its consignments are shipped

Direct chat with the warehouse manager to confirm the pickup in the store

Viewing the order history

Returning digital products after purchase

Triggering the return of an order after it has been shipped

Which statement is true regarding interaction with the Payment Service Provider (PSP)?

Choose the correct answer.

The cart amount is typically collected during initial contact with the PSP, but returned in the event of a fulfillment failure.

The PSP is typically also responsible for checking the order for fraud symptoms, like first order or exceeding a predefined cart threshold.

The payment check always happens directly after the customer checks out the cart.

The moment when the Payment check takes place in the order process can be configured freely.

Which of the following steps are part of the out-of-the-box SAP Commerce Cloud order process?

There are two correct answers.

Setting the price of a product

Fraud check

Return management

Shipping notification