Following a Day in the Life of a Service Agent

Managing Customer Interaction

Following a Day in the Life of a Field Service Technician

Managing Objects to Support the Service Process

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Knowledge quiz

It’s time to put what you’ve learned to the test, get 3 questions right to pass this unit.

Choose the correct answer.

Log time after a service call

Assign the ticket to the customer

Request a start date for the service call

Assign a priority to the work ticket

Invoice their time

There are two correct answers.

The service team determines if service is needed

The service call is assigned to a service agent

The service technician assigns the work ticket to the service agent

The service technician records the time spent on the service call

The service agent creates the invoice as advised by the service technician

Choose the correct answer.

Activate the ticket

Release for Scheduling

Check Consistency

Set Status to Open

Check Requires Work

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