Masterclass for Customer Success - Customer Value Journey for Partner CEEs

This is a deep-dive into partner and SAP success management activities in the Customer Value Journey.

Close collaboration between SAP and partner resources is essential to customer success. Join us in this masterclass to learn about the activities in the Customer Value Journey that Partner CEEs (Customer Engagement Executives) and SAP’s Partner CSMs (Customer Success Managers) drive together.

Agenda:

• SAP’s Customer Success Strategy with Partners
• Why Customer Value Journey?
• What are the key partner and SAP activities?
• What key partner and SAP roles collaborate for customer success?
• Resources available for partners
• Call to action

 

• Discover SAP's Customer Success Strategy with Partners and the significance of the Customer Value Journey.
• Identify key activities driven by Partner CEEs and SAP's Partner CSMs in the Customer Value Journey.
• Explore collaborative roles and resources essential for achieving customer success between partners and SAP.