Masterclass for Customer Success on Renewal Management

This masterclass for Customer Success will guide participants through the critical elements of renewal management and forecasting within the SAP ecosystem. The sessions will cover best practices, mindset strategies, and tools like SAP for Me to enhance the renewal process. Attendees will learn how to optimize renewal management, improve forecasting accuracy, and sustain customer success post-renewal by leveraging practical methodologies and real-world success stories.

Agenda:

• Introduction
• Leading practices for renewal management
• Renewal management mindset
• Renewal management and SAP for Me
• Renewal management processes
• Post-renewal management | Customer Success reference

• Understand the fundamentals of renewal management, its importance within the SAP ecosystem, and how it drives customer success
• Learn effective strategies and best practices for optimizing the renewal process, developing the right mindset, and using tools like SAP for Me
• Master the forecasting process for renewals, ensuring accuracy and efficiency, while maintaining post-renewal customer satisfaction through real-world examples