Masterclass for Customer Success on Usage and Consumption

This Masterclass for Customer Success focuses on guiding Partner CEEs through the Customer Value Journey, emphasizing cloud consumption principles, consumption scenarios and strategies, and best practices using SAP tools like SAP for Me. Participants will gain insights into optimizing customer engagement and value realization throughout various phases of solution adoption.

Agenda

• Introduction: What is Consumption and Cloud Principles of Consumption?
• Consumption scenarios and strategies for a Partner CEE
• Consumption data
• SAP for Me demo
• Best Practices from a Partner Customer Success Manager
• Questions and Answers

• Gain proficiency in leveraging cloud consumption principles to drive solution adoption and customer engagement.
• Apply best practices and SAP tools like SAP for Me to enhance customer success outcomes and optimize partnership management.
• Develop actionable strategies to proactively monitor and influence customer consumption, ensuring long-term value realization and retention.