Masterclass for Customer Success - Value Realization for Onboarding Training

Join us for a 90-minute virtual session designed for partners who want to empower their teams driving Value Realization (VR) across the SAP Customer Value Journey. This session will cover the high-touch VR methodology to help your customers fully realize the value of SAP solutions. 

Key topics include tracking the progression of value drivers, gathering valuable user insights, conducting contextual analysis, and effectively communicating the Value Realization story during Quarter Business Reviews.

Don’t miss this opportunity to start a VR approach and deliver greater impact for your customers.

Agenda

1. Introduction - VR in in the SW industry today
2. Value Tracking - Existing practices and tools
3. Customer Insights - Existing practices and tools
4. Externalities - Things we cannot control
5. VR Storytelling - Communicating the progress

• Understand the foundational principles of Value Realization (VR) in the software industry today.
• Explore effective methods for tracking and analyzing value drivers throughout the customer journey.
• Learn strategies to gather and leverage valuable customer insights to enhance VR outcomes.
• Develop skills in crafting compelling VR narratives to effectively communicate progress and impact during Quarter Business Reviews (QBRs).