On-Site Service - Service Management in SAP S/4HANA

The Onsite Service module in SAP S/4HANA focuses on managing and executing end-to-end service processes for field services. It covers the creation and processing of various service-related documents, including Service Requests, Service Orders, and Quotations. In this live session, you will learn how to manage service confirmations and carry out service billing efficiently. In addition, you will learn about the handling of external services, ensuring a comprehensive approach to managing all aspects of onsite service delivery, from initial request to billing and completion.

After participating in this live session, you will be able to:

• Describe, create, and process service requests efficiently
• Manage and process service order quotations and solution quotations
• Create, manage, and process service orders to facilitate onsite service delivery
• Handle service confirmations and execute service billing accurately
• Manage and process external services as part of the onsite service workflow
• Apply best practices for end-to-end onsite service management, from initial service request to billing and completion