SAP S/4HANA Service - Configuration of Service Contracts

In this live session, we will explore the configuration of service contracts in SAP S/4HANA Service. A service contract defines the scope of services, entitlements, and billing conditions agreed with a customer over a specified period. The session will cover how to configure service contract structures, including header and item data, product lists, and object lists. Participants will learn how to assign service and response profiles to contract items to manage SLA entitlements, configure price agreements with relevant condition types, and support the use of configurable products in contracts. Additionally, we will examine billing configurations such as periodic and milestone billing plans, as well as ad hoc billing scenarios, ensuring that contract billing is accurate and aligned with business requirements.

After participating in this live session you will be able to configure service contracts in SAP S/4HANA Service. You will understand how to define contract transaction types, maintain contract items with product and object lists, and assign service and response profiles for SLA management. You will also gain the skills to configure pricing and billing settings for service contracts, including billing plans and price agreements, and ensure seamless integration of service contracts with service orders and follow-up processes.