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SAP Service Cloud Version 2: Maximising the power of AI in Customer Service

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SAP Service Cloud Version 2: Maximising the power of AI in Customer Service

Overview

In this live session, we will showcase the various AI product features in SAP Service Cloud Version 2 that can be used to assist agents in resolving customer service queries quickly and effectively. 

Learning objectives

After participating in this live session, you will be able to:

  • Understand the various AI features in SAP Service Cloud Version 2
  • Use AI features to help resolve customer service queries 

Your current experience in this topic

Beginner

Intermediate

Advanced

Roles

Consultant, Business User, Administrator

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