All Internal Roles

SAP Digital Customer Success Manager (DCSM)

Here you can find all relevant core learnings and optional learning to deepen your knowledge to enhance your solution expertise. The goal is to equip you as thought leaders and trusted advisors, ensuring that customers derive maximum benefit from SAP solutions throughout their transformation journey.

What do you need to learn as a Digital Customer Success Manager?

You are pivotal in orchestrating customer success from the initial stages of engagement. These role-based learning journeys will help you achieve the following:

Gain a deep understanding of customer visions, goals, business priorities, and challenges from the outset, ensuring alignment with SAP’s offerings.
Master techniques in driving customer value realization, renewals, expansions, and upsells based on agreed business outcomes

Required learnings to bring out your best

Recommended learnings to expand your knowledge

e-learning
1 hour

Industry Knowledge: Telling SAP’s solution story by industry

Learn how to tell the SAP solution story end-to-end by industry.

e-learning
0.5 hours

Industry Knowledge: Understand your customer’s industry

Learn about an Industry in the language of the customer.

Landing page
10 hours

SAP Business AI Assets & Resources

Resources to help you learn and go further on positioning Business AI

Landing Page
2 hours

SAP Business AI - Built for Business

See how SAP can support with built-in AI for your customers core business processes — connecting finance, supply chain, procurement, sales and marketing, human resources, and IT.

Customer Success Digital NLAC roles

Customer Success Digital NLAC roles

Digital Asset Curator (DAC)

Digital RFx Q&A Advisor

Digital Campaign Manager (DCM)

Digital Sales Development Executive (SDE) (Generalist)

Digital Customer Renewals Executive (DCRE)

Digital Sales Development Executive (SDE) (Specialist)

Digital Customer Success Manager (DCSM)

Digital Sales Executive (DSE)

Digital Data Intelligence Analyst (DDIA)

Digital Solution Advisor (DSA)

Digital Deal Strategy Advisor (DDSA)

Digital Value Advisor (DVA)

If you need a role page updated or a new role page created, contact the Employee Solution Enablement Operations team