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This playlist is designed to help you build and enhance your skills in customer support and account service management (ASM). Through a series of informative and practical videos, you will learn best practices, key strategies, and essential techniques to excel in these critical roles.

Developing Expertise in Customer Support and Account Service Management in SAP Commerce

<div><div>This video provides a thorough overview of the Assisted Service Mode (ASM). It explains how this Backoffice-agnostic overlay allows you to&nbsp;assist customers in real time, thereby enhancing their User Experience on your online shop!</div></div>

Improving the User Experience with the ASM in SAP Commerce Cloud

<div><div><div><div><div><div><div><div><div><div><div>This video shows you how to access customer in the Assisted Service Mode in SAP Commerce Cloud.&nbsp;<br><br><span>
  <span>Please do not
  hesitate to contact us at<b>&nbsp;cx-enablement@sap.com </b>if you have any questions or want to send us feedback.</span>
</span></div></div></div></div></div></div></div></div><br></div></div></div>

Accessing Customer Data in the Assisted Service Mode in SAP Commerce Cloud

<div><div><div><div><div><div><div><div><div><div><div>This video shows you how to give or withdraw a customer's consent using ASM in SAP Commerce Cloud.&nbsp;<br><br><span>
  <span>Please do not
  hesitate to contact us at&nbsp;<b>cx-enablement@sap.com</b> if you have any questions or want to send us feedback.</span>
</span></div></div></div></div></div></div><br></div></div></div></div></div>

Giving or Withdrawing Consent on a Customer's Behalf in the Assisted Service Mode in SAP Commerce Cloud

<div><div><div>This video demonstrates how to place an order on behalf of a customer using the Assisted Service Module.</div></div></div>

Placing an Order for a Calling Customer in SAP Commerce Cloud

<div><div><div><div><div>In this video, we will show you some of the essential customer support actions, you can perform in the Backoffice Customer Support Cockpit of SAP Commerce Cloud.&nbsp;&nbsp;</div></div></div></div></div>