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This playlist provides an introduction to several commonly used features of SAP Service Cloud Version 2, such as working with data, output management, and more.

Getting Started with Service Cloud Version 2

<div><div>In this video, you can see how users can easily search on any business entity from the home page as well as any of the other work centers. You can either do a search on any and all business entities or narrow down your searches on specific ones.</div></div>

How to Work with Global Search - SAP Service Cloud Version 2

<div><div>In this video you will learn about Output Management.&nbsp;Output Management&nbsp;comprises all activities related to the&nbsp;output&nbsp;of documents. Form-based documents can be&nbsp;output&nbsp;on an ad hoc basis or as an integrated part of a business process.</div></div>

Understanding Output Management in SAP Service Cloud Version 2

<div><div><div><p>This Video describes how you can use&nbsp;Data&nbsp;Import&nbsp;and Export to&nbsp;import&nbsp;data&nbsp;into your solution and export&nbsp;data&nbsp;from your solution.</p><div>You can use&nbsp;Data&nbsp;Import&nbsp;and Export to&nbsp;import&nbsp;the following:<ul><li>Data&nbsp;from a legacy system into&nbsp;SAP Service Cloud Version 2. For example, you can transfer all the existing&nbsp;data&nbsp;from any Cloud CRM system to&nbsp;SAP Service Cloud Version 2.</li><li>Operational&nbsp;data&nbsp;from third-party systems into&nbsp;SAP Service Cloud Version 2.</li><li>Data&nbsp;that is manually maintained in a CSV file (data&nbsp;file) into&nbsp;SAP Service Cloud Version 2.</li></ul></div></div></div></div>

How to work with Data Import and Export - SAP Service Cloud Version 2

<div><div>Analytics is integrated in the Service Cloud Version 2 solution to support&nbsp;and monitor business processes, helping you to make informed decisions.&nbsp;A&nbsp;story&nbsp;is&nbsp;a&nbsp;presentation-style document that uses charts, visualizations, text, images,&nbsp;and pictograms to describe data. Once you create or open&nbsp;a&nbsp;story, you can&nbsp;add&nbsp;and edit pages, sections,&nbsp;and elements.<br></div></div>

Designing a New Story in SAP Service Cloud Version 2

<div><div>Validations help you, as an administrator, to implement a&nbsp;custom&nbsp;logic&nbsp;where you can prevent a save or issue a warning message to users during save based on certain conditions.</div></div>

Setting up Determinations in SAP Service Cloud Version 2

<div><div>Extension&nbsp;fields provide the means&nbsp;to&nbsp;store additional data for specific use cases beyond what is natively present in the solution. You can&nbsp;create&nbsp;these fields for a screen that has been enabled for&nbsp;extension.</div></div>

Creating Extension Fields in SAP Service Cloud Version 2

<div><div>Machine Learning is used to automate the case categorization process.&nbsp;Machine&nbsp;learning&nbsp;analyzes your past cases and category catalog to learn how cases are categorized in your organization. Once you train and activate the model and if the confidence thresholds are met, the system automatically populates the proposals into the case category.</div></div>

Setting up Machine Learning Scenarios in SAP Service Cloud Version 2

<div><div>This video shows how an Administrator can create Autoflow and Approval rules in SAP Service Cloud Version 2.&nbsp;</div></div>

Creating Autoflow and Approval Rules in SAP Service Cloud Version 2

<div><div><div>This video talks about Data Disclosure. As an administrator responsible for&nbsp;data&nbsp;protection regulation compliance, you can disclose personal&nbsp;data&nbsp;of employees, individual customers, and contacts. You can display a summary of all&nbsp;data&nbsp;associated with these business partners.</div></div></div>

Implementing Data Disclosure in Service Cloud Version 2

<div><div>This video explains how an Administrator can remove personal data of an Employee, Individual Customers and Contacts are their request. This video also shows how to define a Data Retention period.</div></div>

Depersonalizing Data in SAP Service Cloud Version 2

<div><div>This video describes how an administrator can customize the look and feel of the user interface.</div></div>

Understanding Customer User Interface using Key User Adaptation in SAP Service Cloud Version 2

<div><div>In this video, you will see how an Administrator can create a Business user.</div></div>