Name: Creating Block Based Determination in SAP Service Cloud Version 2
Uploaded: 2023-9-27
Duration: 108 s
Description: This video shows how you can create determinations using block based editor. You can use determinations to calculate specific field value based on certain conditions. You can either default or propose the value or mandate a certain value using determinations.

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<div><div><div><div>This video shows how you can create determinations using block based editor. You can use determinations to calculate specific field value based on certain conditions. You can either default or propose the value or mandate a certain value using determinations.</div></div></div></div>

Creating Block Based Determination in SAP Service Cloud Version 2

In this video, you will learn how to create determinations using block-based editor. Log on as an administrator. Navigate to your user profile and access the extensibility administration page. Search for an entity, let's say case. From here, you can access the editor. Let's take the example of a use case where if the subject contains outage, then the priority should be set as immediate. In the condition block, you can see various conditions that you need for your determination. In the action block, you can set the value of a field and in the function block, you have various functions such as concatenate, current date time and so on. So to implement the current example, let's go back to the condition block. We start by adding a name and a description and then selecting pre-hook drag and drop the if block. And then drag and drop the condition block. Let's say that the subject contains value outage. Then set the priority is very high. You can assign multiple field values. For example, if you want to set the escalation status as escalated, you can do that as well. When done, save your changes. Thanks for watching.