Name: Creating Block Based Validation in SAP Service Cloud Version 2
Uploaded: 2023-10-5
Duration: 108 s
Description: In this video, you will see how to create validations using block based editor. Validations help you, as an administrator, to implement a custom logic where you can prevent a save or issue a warning message to users during a save based on certain conditions.

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<div><div><div><div><div><div><div>In this video, you will see how to create validations using block based editor. Validations help you, as an administrator, to implement a custom logic where you can prevent a save or issue a warning message to users during a save based on certain conditions.</div></div></div></div></div></div></div>

Creating Block Based Validation in SAP Service Cloud Version 2

In this video, you will learn how to create validations using block-based editor. Log on as an administrator. Navigate to your user profile and access the extensibility administration page. Search for an entity, let's say case. From here, you can access the editor. Let's take the example of a use case where password related queries must not be addressed via this ticketing platform. We start by adding a name and a description. Next, we add the condition. Drag and drop the if block and then drag and drop the condition block. Let's add the condition. If the subject contains password, then the system must display an error message. All the available fields in the entity are displayed here. In the action block, we can create an error message using this block. If you want to create a warning message, you use the other block. Let us drag and drop the error message block and add the required message. You can also create complex conditions using the AND and OR conditions. To delete an unused block, click it and press delete. When you're done, save your changes. Thanks for watching.