Name: Improving Your Customer Service with Backoffice Customer Support in SAP Commerce Cloud
Uploaded: 2019-8-26
Duration: 134 s
Description: In this video, we will show you some of the essential customer support actions, you can perform in the Backoffice Customer Support Cockpit of SAP Commerce Cloud.

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<div><div><div><div><div>In this video, we will show you some of the essential customer support actions, you can perform in the Backoffice Customer Support Cockpit of SAP Commerce Cloud.  </div></div></div></div></div>

Improving Your Customer Service with Backoffice Customer Support in SAP Commerce Cloud

Hello, my name is Elif and in this Features and Configurations video, I'll walk you through the back of his customer support cockpit SFP customer support is a commerce module is specially tailored to call centers. This module provides customer support agents with faster access to the information to help them understand and resolve customer's concerns. As a customer support agent or manager, you can use the back office customer support cockpit to modify place orders or cancel or finish partial orders, save customers payment information, authorize returns and refund payments. The user interface allows you to create, modify, and manage customer profile details like address, credit cards, and contact preferences. Converting this solution to a true omnichannel integration for call center environments. Let's see what other features the back office customer support cockpit provides out of the box. Ready to use integration with the Order Management Services and the Associate Service Module. High support performance. Higher usability, speed and efficiency. Highly personalized customer service and sales support. Visualization of the information the customer sees. Grant customers discounts through promotions and coupons. Responsive design. Now how about the benefits of using the back office customer support cockpit? Here are just a few of them. Increase in customer satisfaction through personalized support. Speed up to problem solving process. Full website integration enables you to access the same information and content your customers do. Multi-tenancy for streamlining personalized service to customers of multiple brands. And save both time and costs on development and training.