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  • Nov 15, 2022
  • 03:23
  • 656 views

Setting up Machine Learning Scenarios in SAP Service Cloud Version 2

Machine Learning is used to automate the case categorization process. Machine learning analyzes your past cases and category catalog to learn how cases are categorized in your organization. Once you train and activate the model and if the confidence thresholds are met, the system automatically populates the proposals into the case category.
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