Discovering Autonomous CX

NOTE: SAP Employees — To receive proper learning credits, complete the assigned "Introducing Autonomous CX" in place of this course.

By the end of this course, you will understand how SAP's Autonomous CX portfolio connects marketing, sales, and service into a single, AI-driven customer experience — and how Joule Assistants for CX use agentic AI to turn insights into campaigns, signals into opportunities, and service interactions into lasting customer relationships.