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Positioning SAP Service Cloud

Unit 1

Introducing Customer Service

  • 3 Lessons
  • 40 mins

After completing this unit, you will be able to:

  • Articulate an overview of the scope and importance of SAP Service Cloud.
  • Assess current market perspective, including trends, customer needs and challenges for SAP Service Cloud.
  • Connect the marketecture framework to SAP Service Cloud.
  • Explaining the Importance of Customer Service
  • Discovering the Current Market Point of View​
  • Exploring SAP Service Cloud
  • Quiz
    • Go to learning

    Unit 2

    Connecting SAP Service Cloud to End-to-End Business Processes

    • 2 Lessons
    • 30 mins

    Unit 3

    Exploring the Key Capabilities of SAP Service Cloud

    • 2 Lessons
    • 35 mins

    Unit 4

    Extending the Value of SAP Cross-Portfolio Components with SAP Service Cloud

    • 2 Lessons
    • 35 mins

    Learning

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