Course booking FAQs

We offer different ways to learn so you can choose the one that fits your style and schedule:

• SAP Learning Class, in-person option (instructor-led):
  Receive in-person instruction from SAP experts in one of our state-of-the-art training facilities. Find the classroom that fits your needs and purchase online.
• SAP Learning Class, virtual option (instructor-led):
  Get the same comprehensive live training without the travel. Connect seamlessly from anywhere and access digital (and printable) course materials. Browse virtual courses.
• Learner's Choice:
  You choose whether to attend a specific session virtually or physically at an SAP Training Center. Learn more.

Instructor-led training is a good fit if you:

• Prefer lessons delivered live by an instructor.
• Want a traditional or virtual classroom experience with peers.
• Can set aside dedicated time for the course.

When enrolling in a hybrid course, you are required to select either in-person or virtual attendance for the full duration of the course. Changing between the two formats is not permitted under normal circumstances. 

However, in exceptional cases — such as illness or unexpected travel restrictions — a change may be considered. To request it, please contact our Product Learning Support team by submitting a case under the category “Learning and Certification Advice.” We recommend doing so prior to your next scheduled training session. 

To book a course, follow these simple steps:

1. Go to the SAP Training Shop and select your course.
2. Choose the date, language, and delivery method (virtual, in person, or hybrid).
3. Add the course, review your items, and if you have a campaign code, apply it before proceeding to the basket.
4. Log in with your SAP Universal ID, or continue as a guest.
5. Fill out and review your contact, billing, and company details.
   If you're purchasing the training as a private individual or self-employed person, select the "I am self-employed" option.
6. Select your payment method.
   You can select among credit/debit card, invoice/purchase order (PO), or  SAP Preferred Card.
7. Provide invoice details, enter a purchase order (PO) number, and upload the document (if required). If you do not have a PO, enter "N/A" to proceed.
8. Review and submit your order. You'll receive:

• An order submission confirmation email (not final).
• A confirmation of registration once your booking is complete.

To book a course on behalf of someone else, watch this video for more details:

Follow these simple steps:

1. Make sure that the account assigned as the Primary account in My Account Management has Buyer role authorization, or that your organization permits on-behalf bookings.
2. Go to SAP Training Shop and choose a course.
3. Add desired course to basket and proceed to checkout.
4. In the shopping basket overview, add campaign code (if you have one) and select “Attendee Management”.

If you do not see the “Attendee Management” option, your account might not have the necessary authorization.

5. When in the attendee management overview, to purchase the training for more than one person,
   you can add learners in two different ways:

Option 2: Add learner(s) via excel upload

• In step 3, you can review attendees added
  (you can also add yourself as attendee by clicking on “Add myself as an attendee”):

6.  Continue with your purchase by clicking on “Continue to redeem these attendees".
7.   Proceed to checkout.
8.  Review or fill out your contact, billing address and company details.
9.  Provide invoice details, enter a purchase order (PO) number, and upload the document (if required). No PO? Enter "N/A" to proceed.
10. Review and submit your order. You'll receive:

• An order submission confirmation email (not final).
• Confirmation of registration once your booking is complete.

   

If your booked training is shown as “Guaranteed to Run (GTR)” on SAP Training Shop the training will not be canceled, except for circumstances beyond our control. 

Yes! You need to create a case under “Booking & Order.”

In your request, specify what you want to do:

• Transfer your registration: Include the course details plus the name and email of the new attendee.
• Cancel your booking: Mention that you want to cancel. Note: cancellation fees may apply.
• Change the course date: Request a new date. Note: cancellation fees may apply.

You’ll receive confirmation once your request is processed!

If you want to log in as a customer:

1. Go to SAP Training Shop and log in with your SAP Universal ID.
2. Select your S-user account.
3. When the “Welcome Partner” pop-up appears, click “Change user mode from Partner to Customer.”
4. You’ll see a message at the top confirming you’re now purchasing as a customer.

To switch back to Partner mode: Log out and log in again.

If you’re already logged in as a Partner and want to switch to Customer:

1. Click the account icon (top right).
2. Select “Change user mode from Partner to Customer.”
3. A confirmation message will appear at the top showing that you’re purchasing as a customer.

To switch back to Partner mode: Log out and log in again.

Order processing may take up to 48 hours. Once complete, you’ll receive a registration confirmation email.
Please note that order submission confirmation is not a final booking confirmation.

To check status of your shopping cart, please follow these steps:

1. Log in to SAP Training Shop.
2. Go to the profile icon in the upper right corner.
3. Scroll down to “My Online Order History”.
4. You will be able to see your shopping cart status.

If you are unable to find a suitable schedule, your company may request an additional classroom or virtual training course.
To do this, at least three participants must be registered.
We can then add the course to the schedule and commit to holding it on your chosen date!
Find more info here.