Share your recently acquired knowledge across your social and professional networks.

{learning-journey-title}

Record of Achievement

RoA-310822.png

Pass all the quizzes and receive a digital badge

Record of Achievement

Developing applications running on sap BTP using sap HANA cloud

Learning Content

SAP Learning Group

298119_SAP_Learning_Group.jpg

Join our SAP Learning Group moderated by an SAP Learning expert. Ask your questions about your digital learning journeys,&nbsp;prepare successfully for your SAP Certification exams, and collaborate with other learners to reach your learning goals.

SAP Learning Group

Deepen your SAP knowledge with scheduled live instructor-led courses guided by experienced trainers and with access to our training systems – in-person or virtually.

SAP Learning Class

LCNC-product_carousel01-citizendevs-dark.jpg

SAP Learning Class | Integrate SAP Sales Cloud and SAP Service Cloud with SAP S/4HANA

Integrate SAP Sales Cloud and SAP Service Cloud with SAP S/4HANA

Share feedback

Follow guided learning and develop the skills you need at your own pace

Join a moderated learning group to engage with our experts and peers

Find the right learning resources to drive your career as a developer

Sign up to access exclusive student learning journeys

Discover the SAP product knowledge you need to help you progress in your career

Develop your skills

Learn.png

Want to learn more about the value of learning with SAP?

View available SAP Certifications on SAP Learning 

Purchase a subscription and book your exam

Validate your SAP expertise

SAP Certification validates your skills, sets you apart from the crowd, and demonstrates you have the knowledge you need to succeed.

Certify.png

Accelerate your career 

Upskill in key innovation topics through openSAP's free, expert-led online courses, microlearning, and podcasts.

Join SAP Community and connect with a global network of experts and peers to ask and answer questions.

Search for SAP product documentation or browse all SAP Learning Journeys to become competent in the SAP solutions you need.

Log in to SAP Learning Hub and access the entire SAP Learning portfolio, live practice systems, and social learning opportunities.

Find free tutorials, trials, downloads, and technical product information in the SAP Developer Center.

Book live classes (online and in person) and purchase SAP Certification and SAP Learning Hub subscriptions.

Explore_More.png

Navigate easily between training and support sites

Why create an SAP account?

Enhance your learning experience

og_default_image.png

Switching to SAP Universal ID

Switching to SAP Universal ID

SAP Learning

Manage my account

Inbox

Bookmarks

Achievements

Consent Management

SAP.com

SAP Community

SAP for Me

Live Sessions

Hands-on Practice

Certification

My Learning

Ready to start learning?

Introducing SAP Sales and Service Cloud Integration with SAP S/4HANA

Getting to know the Systems and the System Landscape

Examining Technical Connectivity and Security Aspects

Configuring the Systems

Replicating Master Data

Monitoring and Troubleshooting

Running Transactional Data Scenarios

Integrate SAP Sales and Service Cloud with SAP S/4HANA

This learning journey will guide you through the process of integrating SAP Sales Cloud and SAP Service Cloud with SAP S/4HANA.

Introduction to SAP Sales Cloud Integration with S4HANA on Premise

Integrating SAP sales cloud and SAP service cloud with SAP S4/HANA offers you flexible capabilities that can increase sales and support productivity. In addition to offering real-time access to pricing information, sales quotes, sales orders, service contracts, and more. This integration can also deliver a seamless orchestration of an integrated sales and service process beginning with new customers sales leads to customer payments. With this beginner level course, you'll be able to identify the flexible capabilities of this integration with demonstrations, scenarios, and short quizzes preparing you to make the solution architectures, mastered the data replication procedures and complete the transactional data integration processes, begin integrating today. Enroll now.

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud (versions 1 and 2), &nbsp;SAP Business ByDesign and SAP S/4HANA are based on print form templates that can be adapted with Adobe LiveCycle Designer. In this live session we will have a closer look at typical requirements, issues, and best practices for print form adaptation with Adobe LiveCycle Designer and the mentioned cloud systems

Print Form Adaptation with Adobe LiveCycle Designer for SAP CX and other SAP solutions

This session will cover the use of SAP Build for extending SAP Sales Cloud version 2. The following concepts will be presented, with lots of demonstrations throughout:
<ul>
<li>SAP Sales Cloud v2 extensibility options</li>
<li>Using SAP Build</li>
<li>Low Code options with SAP Build Apps</li>
<li>Pro Code options with SAP Build Code</li>
<li>Samples</li>
</ul>

Extending SAP Sales Cloud version 2 with SAP Build

In this live session, SAP Customer Experience expert trainers provide an overview of the different learning options available for each user role across the available SAP Customer Experience Solutions - Integration and Extensibility learning journeys. The session covers the following concepts: - SAP Learning concepts and types of resource - SAP Customer Experience Solutions - Integration and Extensibility roles - Resources for Developers&nbsp; - Resources for Administrators&nbsp; - Resources for Architects - Other learning resources - Questions and suggestions

Walk through the SAP Customer Experience Solutions Integration & Extensibility Learning Resources

This live session will cover the use of SAP BTP extensibility for Customer Experience solutions. The following concepts will be presented, with lots of demonstrations throughout:
<ul>
<li>Introduction to SAP BTP and SAP Build</li>
<li>How to get your own BTP account</li>
<li>SAP BTP and SAP Build basics</li>
<li>Cloud Application Programming Model (CAP)</li>
<li>SAP Business Application Studio (BAS)</li>
<li>Runtime environments</li>
<li>Low Code /No Code options</li>
</ul>

SAP BTP extensibility for SAP CX solutions - Basics

In this live session SAP Customer Experience expert trainers will deliver an introductory session on the C_C4HCX certification: SAP Certified Application Associate as Solution Architect for Customer Experience. The goal is to explain the certification process, the level of knowledge required and the resources available for preparation. The session will also address participant questions related to the exam.The following concepts will be covered:
<ul>
<li>About the C_C4HCX certification</li>
<li>General Information</li>
<li>Exam Information</li>
<li>All Topics Walkthrough</li>
<li>SAP Extension Suite</li>
<li>SAP Integration Suite</li>
<li>SAP Sales and Service Cloud</li>
<li>SAP Customer Data Cloud</li>
<li>SAP Commerce Cloud</li>
<li>SAP Marketing Cloud and Emarsys</li>
<li>The Intelligent Enterprise</li>
<li>Simulation mode</li>
<li>Sample questions</li>
<li>Further Resources</li>
</ul>

Prepare for the certification C_C4HCX: Solution Architect for Customer Experience

Today’s business landscape is changing dramatically, as are your customers’ expectations for better interactions with your company. SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences.During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions, and the options you have for attending SAP Customer Experience trainings. &nbsp;Topics include:
<ul>
<li>SAP Training and Adoption concepts</li>
<li>SAP Customer Experience Solutions learning portfolio offering:
<ul>
<li>SAP Commerce Cloud</li>
<li>SAP Customer Data</li>
<li>SAP Sales Cloud</li>
<li>SAP Service Cloud</li>
<li>SAP Emarsys and SAP Marketing Cloud</li>
<li>SAP Customer Experience Solutions -&nbsp;Integration and Extensibility</li>
<li>Other learning resources</li>
</ul>
</li>
</ul>

Grow your Skills in SAP Customer Experience Solutions

This session will cover the use of SAP BTP extensiblity for SAP CX solutions using SAP BTP Kyma Runtime. The following concepts will be presented, with lots of demonstrations throughout:
<ul>
<li>Building an Application with the Kyma Runtime</li>
<li>Setting up the project</li>
<li>User interface</li>
<li>Business logic</li>
<li>External Services</li>
<li>Deployment</li>
<li>Security</li>
</ul>

SAP BTP Extensibility for SAP CX solutions - Kyma

In this session you will learn about the SAP Clean Core strategy for extending SAP Customer Experience solutions, and the different options you have to extend SAP Customer Experience Solutions. &nbsp;Topics include:
<ul>
<li>What is SAP Clean Core</li>
<li>SAP Customer Experience Extensibility options
<ul>
<li>Use Cases</li>
<li>Extensibility Types</li>
</ul>
</li>
<li>SAP Customer Experience Extensibility Demos
<ul>
<li>SAP Commerce Cloud</li>
<li>SAP Sales and Service Cloud</li>
<li>SAP Emarsys</li>
<li>SAP Customer Data Solutions</li>
</ul>
</li>
<li>Learning Resources</li>
</ul>

Discover Clean Core for extending SAP Customer Experience Solutions

This live session will cover the use of SAP BTP for extending Customer Experience solutions using the SAP Cloud Application Programming Model (CAP). The following concepts will be presented, with lots of demonstrations throughout:
<ul>
<li>Building Applications with BAS</li>
<li>Setting up the project</li>
<li>User interface- Business logic</li>
<li>External Services</li>
<li>Deployment</li>
<li>Security</li>
</ul>

SAP BTP Extensibility for SAP CX solutions - CAP 

In this introductory session on the use of SAP Integration Suite for Customer Experience solutions, you will learn about the following concepts with lots of demonstrations throughout:
<ul style="margin-bottom: 0in ; margin-top: 0px">
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">Introduction to SAP BTP and SAP Integration Suite
<ul style="list-style-type: circle ; margin-bottom: 0in ; margin-top: 0px">
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">How to get your own trial account</li>
</ul>
</li>
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">SAP Integration Suite Integration basics</li>
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">Integration Flows (Iflows)
<ul style="list-style-type: circle ; margin-bottom: 0in ; margin-top: 0px">
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">Creation and versioning</li>
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">Security</li>
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">Testing</li>
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">Tracing</li>
</ul>
</li>
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">A real Iflow sample explained</li>
<li style="margin: 0in 0in 8pt 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">Integration packages for SAP Customer Experience</li>
</ul>

Starting with SAP�Integration�Suite for Customer Experience�

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience solutions and Lead to Cash, as well as learning about SAP Customer Data essentials.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Integration and Extensibility Options
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.&nbsp;

Meet SAP Customer Experience Solutions ? Lead to Cash and SAP Customer Data Solutions

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Sales Cloud, and SAP Service Cloud.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Integration and Extensibility Options
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

Meet SAP Customer Experience Solutions ? SAP Sales Cloud and SAP Service Cloud

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Commerce Cloud, and SAP Emarsys Customer Engagement.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Integration and Extensibility Options
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

Meet SAP Customer Experience Solutions ? SAP Commerce Cloud and SAP Emarsys Customer Engagement

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience Integration options, and SAP Customer Experience Extensibility alternatives.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

Integrate SAP Sales and Service Cloud with SAP S/4HANA

Record of Achievement

Pass all the quizzes and receive a digital badge

Integrating SAP Sales Cloud and SAP Service Cloud with SAP S/4HANA

Related live sessions

SAP Learning Group

SAP Learning Class

SAP Sales and Service Cloud Integration with On-premise SAP Solutions

SAP Service Cloud

SAP Sales Cloud