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This course provides you with a comprehensive, practical guide to configuring and managing SAP Customer Data Cloud. Beginning with an overview of how SAP Customer Data Cloud aligns with regulatory requirements and the SAP Customer Experience (CX) portfolio, the course leads you through Console site configuration and administration. You will gain hands-on skills in schema setup, including determining the appropriate data store, recognizing user account structures, editing schema fields using the Schema Editor, designing group models, and configuring data store schemas for efficient customer data management. The course then covers essential identity management topics such as understanding customer identity across channels, implementing Lite and Full Registration flows, managing user journeys with the UI Builder, exploring authentication and security options, developing and troubleshooting with the JavaScript Web SDK, and designing real-time responsive identity flows. Finally, you will learn to manage identity exchange by leveraging SAP Customer Profiles, utilizing GConnectors for integration with external systems, configuring and operating dataflows for bulk transfers, and setting up consent-based data synchronization with third-party applications, ensuring both compliance and comprehensive customer data management.

Mastering SAP Customer Identity and Access Management

This course is designed for SAP administrators, developers, and customer data professionals who want to implement and optimize secure, flexible, and user-friendly authentication solutions. You’ll learn how to configure social logins, phone number and email-based authentication methods—including one-time passcodes and magic links—and apply Risk-Based Authentication (RBA) rules to enhance account security. The course also covers advanced authentication strategies such as certificate provisioning, push authentication, FIDO password-less technology, Single Sign On (SSO) across site groups, and Global Access for consistent experiences worldwide. By the end of this course, you’ll be equipped to deliver seamless and secure login experiences that meet customer expectations while ensuring robust protection and regulatory compliance.

Mastering SAP Customer Identity and Access Management Authentication Methods

This is an essential course for customer data professionals seeking to implement robust privacy and preference management in compliance with global regulations. Through a series of practical lessons, you will explore the landscape of customer consent regulations, learn how SAP Customer Consent solutions enable organizations to manage user privacy and preferences, and ensure regulatory compliance. The course covers critical features including SAP Customer Consent Version Control, which guarantees valid consent for all users, and the Consent Vault, which allows you to view and audit the complete history of user consent interactions on your site. You’ll gain hands-on experience configuring the Self-Service Preference Center, empowering users with transparent access to their stored data, and learn how to define and manage communication channels and topics to tailor preference options. By the end of the course, you’ll be equipped to set up and manage enterprise-grade consent and preference strategies, delivering trusted customer experiences while meeting global regulations standards.

Getting Started with SAP Enterprise Consent and Preference Management

This course is designed for developers, solution architects, and technical professionals looking to extend, customize, and integrate SAP Customer Data Cloud with other systems and services. This course provides a comprehensive overview of how to use REST APIs to efficiently deliver identity flows and interact with SAP Customer Data Cloud services. You will learn to configure extensibility solutions, including setting up webhooks for real-time event notifications, implementing synchronous server-side custom code with extensions for advanced validation, and defining JavaScript parameters to offer flexible, tailored user interactions. The course also dives deep into identity federation, covering how to select and work with leading identity management standards and authentication protocols. You’ll gain practical skills in configuring SAML for secure authentication and authorization exchange, implementing OpenID Connect (OIDC) for identity verification, and utilizing JSON Web Tokens (JWT) for secure data transmission. By the end of this course, you’ll be equipped to seamlessly integrate SAP Customer Data Cloud into your enterprise landscape, deliver secure and scalable identity solutions, and enable customized, compliant experiences for your users.

Developing with SAP Customer Identity and Access Management

By the end of this course, you will have learned how to use the CIAM’s B2B Organization Management feature to manage organizations, delegate administration tasks, and configure policy-based access control. After activating B2B Organization Management in the CIAM, you will use it to manage member attributes, configure organization approval workflows, manage member profiles, and control what they can do in the UI. You will also know how to onboard organizations using the registration request Web UI, delegate organization administration, and integrate SAP Content Data Cloud’s B2B capabilities with an external website.

From Onboarding to Governance: Mastering SAP Customer Data Cloud for B2B

This course will prepare you to understand the underlying technical concepts in SAP Customer Data Cloud, perform configurations using the "SAP CDC Console, integrate SAP Customer Data Cloud in your web applications, leverage Identity Exchange tools, and understand B2B organization and access management using SAP CIAM for B2B.

SAP Customer Data Cloud Implementation

This practice system is preconfigured with the data you need to carry out exercises from the course SAP Customer Data Cloud Implementation Training or to experiment on your own with Customer Data Cloud.

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Hands-on Practice for SAP Customer Data Cloud Implementation Training

This learning journey will guide you through the main concepts and functionalities of SAP Customer Data Cloud. You will gain an in-depth understanding of the implementation of the key business scenarios of the SAP Customer Data Cloud solution. In addition, you will discover the B2B capabilities of SAP Customer Data Cloud.
This learning journey consists of courses, hands-on practice with systems, and instructor-led training.

Get Certified: SAP Certified - Implementation Consultant - SAP Customer Data Cloud

Get Certified: SAP Certified Associate - Implementation Consultant - SAP Customer Data Cloud

This certification verifies that you possess the core skills required for the development consultant profile and proves that you have an overall understanding and in?depth technical skills to participate as a member of an SAP Customer Data Cloud project team in a mentored role. The certification is recommended as an entry-level qualification.

SAP Certified - Implementation Consultant - SAP Customer Data Cloud

Implementing SAP Customer Data Cloud

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