Free
  • Learning Journey

Implementing SAP Service Cloud Version 2

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About this learning journey

Roles, products and skills
AdministratorBusiness UserConsultantSAP Service Cloud

After completing this course, you will be able to:

  • Make the case for SAP Service Cloud Version 2
  • Start the implementation
  • Perform master data setup
  • Create service objects
  • Set up case management
  • Configure service elements
  • Configure communication channels
  • Overview how SAP Service Cloud Version 2 can be integrated into the broader, SAP ecosystem


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Prerequisites

Basic knowledge of SAP Service Cloud Version 2 and service business processes.