Free
- Learning Journey
Implementing SAP Service Cloud Version 2
About this learning journey
Roles, products and skills
AdministratorBusiness UserConsultantSAP Service Cloud
After completing this course, you will be able to:
- Make the case for SAP Service Cloud Version 2
- Start the implementation
- Perform master data setup
- Create service objects
- Set up case management
- Configure service elements
- Configure communication channels
- Overview how SAP Service Cloud Version 2 can be integrated into the broader, SAP ecosystem
Prerequisites
Basic knowledge of SAP Service Cloud Version 2 and service business processes.