Free
  • Learning Journey

Implementing SAP Service Cloud Version 2

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Learning outcome

After completing this course, you will be able to:

  • Make the case for SAP Service Cloud Version 2
  • Start the implementation
  • Perform master data setup
  • Create service objects
  • Set up case management
  • Configure service elements
  • Configure communication channels
  • Overview how SAP Service Cloud Version 2 can be integrated into the broader, SAP ecosystem

Goals

Develop your expertise

Skill deepening learning


video

Goals

Develop your expertise

Skill deepening learning


Prerequisites

Basic knowledge of SAP Service Cloud Version 2 and service business processes. 


Products and Roles

Administrator

Business User

Consultant

SAP Service Cloud