Every course comes with AI study tools – summaries, podcasts, mind maps, and more.&nbsp;

AI study tools are available in this journey

This journey includes an AI Roleplay for hands-on practice. Open any course – AI turns it into summaries, podcasts, mind maps, and more.

Two AI features are built into this journey

Share feedback

We are aware of intermittent issues in accessing the learning content

We are aware of intermittent issues in accessing the learning content

Track your progress, save content and access your certifications — all in one place.

Log in or create a free account.

Why create an SAP account?

Enhance your learning experience

SAP Learning

Choose your subscription

Manage your subscription

Activate your subscription

Live Sessions

Hands-on Practice

Certification

My Learning

Ready to start learning?

The course in part of 2 course offering which will enable you to explain and demonstrate how to use and implement SAP Service Cloud Version 2 which is built using Cloud Native Stack. The course walks you through how the initial essential setup is completed on SAP Service Cloud Version 2 before moving onto core configurations.

Implementing SAP Service Cloud Version 2 – Essentials

The course in part of 2 course offering which will enable you to explain and demonstrate how to use and implement SAP Service Cloud Version 2 which is built using Cloud Native Stack. The course walks you through how the Administrator role can leverage the SAP Service Cloud Version 2 capabilities to both improve and scale up the service experience that a company can provide its customers. This perspective of the administrator role is also important for all other roles new to the solution, such as the business user, the solution consultant and the developer.

Configuring Service Operations in SAP Service Cloud Version 2

This course introduces learners to the AI-powered capabilities embedded in SAP Service Cloud Version 2, with a deep focus on the Case Management Assistant. Learners will explore how the assistant orchestrates specialised AI agents to streamline case preparation, processing, and resolution, and how these capabilities translate into measurable improvements in agent productivity and customer experience.

Leveraging AI Features and AI Agents in SAP Service Cloud Version 2

Nurture the theory skills you have learned from the courses by practicing exercises developed specifically to hone your implementation skills. Follow an exercise book for a hands on practice experience.

Practice System

Hands-on Practice for Implementing SAP Service Cloud Version 2 – Essentials

The courses in this learning journey enable you to explain and demonstrate how to use and implement SAP Service Cloud Version 2. The course walks you through how the Administrator role can leverage the SAP Service Cloud Version 2 capabilities to both improve and scale up the service experience that a company can provide its customers. This perspective of the administrator role is also important for all other roles new to the solution, such as the business user, the implementation consultant and the developer.

Get Certified: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2

This certification verifies that you possess the SAP Service Cloud the cores and core skills required for the consultant profile and proves that you have an overall understanding and in?depth skills to participate as a member of project team with a focus on setting up, implementing and using SAP Service Cloud Version 2 in a mentored role.

SAP Certified - Implementation Consultant - SAP Service Cloud Version 2

Implementing SAP Service Cloud Version 2

This browser is not supported

Show more

Ooops, something went wrong!

Oh no! Tell us how we can improve.

Great! We value your feedback

Thank you!

Browse by capability

Please wait

Unfortunately there is a technical problem preventing us from checking your exam attempt status. Please try again later.

Unable to check your exam status

Please try again later

Sorry, we encountered an error

Try again or reset results to continue browsing

We didn't find what you're looking for

To continue, please log in

Your session has timed out

Validate your skills and learning by completing the certification exam and gain a highly recognised accreditation.

Book your certification exam

Complete the assessment to validate your SAP PartnerEdge competency qualifications.

Ready to take your assessment?

Learn about the key features and essentials in the latest release to help you prepare for the Stay Certified assessment.

Prepare for assessment

Learn new skills you need at your own pace with our bite-sized lessons.

Prepare for certification

In your My Learning account you can view your certification and learn how to take your Stay Certified assessment.

Ready to take your Stay Certified assessment?

Turn it into a podcast, summary, mind map, or interactive study guide – and get AI answers on any topic as you go.

Learn this course your way

Get tailored answers, tune into podcasts, and dive deeper with interactive study guides, mind maps, FAQs and more.

Upskill faster with AI-powered assistance

Upgrade to AI-powered learning

Enroll in Gemini Notebook to flexibly interact with SAP Learning content. It's free and activates instantly.

You are all set. Gemini Notebook is now active. You will have access to AI powered learning for all our eligible courses.

Enrollment successful!

Get started with AI-powered learning

Stay Certified Assessment/s Pending

Explore {title} at SAP Learning. Find out more!

You have earned a new badge!

You've completed

Something went wrong when connecting to the badge service. You can always check your achievements in My Learning.

Badge couldn't be issued

You've finished the course, but the external system didn't verify it. Please try again later or refresh the page to update your record.

We couldn't confirm your completion

The learning content has been updated. Refresh the page to reload the most recent content.

Your course content has changed

This badge was already awarded earlier, so no new one is added. You can view it anytime in My Learning.

You've already earned this badge

We couldn't finish your request due to an unexpected error. Please refresh the page and try again. If the issue continues, check My Learning or try again later.

Something went wrong...

The saved progress data isn't valid, so we couldn't update your course status. Please try again later or refresh the page.

We couldn't load your progress

Quiz

About this learning journey

Badge earned

Badge you can earn

Prove your knowledge and earn a badge that validates your expertise.

Prove your skills and earn a certification that validates your expertise.

Earn your badge

The Certification linked to this Learning Journey is part of a limited-time campaign. Claim your free Certification voucher before taking the exam.

Claim your free Certification voucher

Build your knowledge step-by-step with curated learning resources.

Learn

Get access to track your progress and see your growth over time.

Personalize your learning!

Enroll to this series to get expert guidance through the entire learning journey to prepare for certification.

Get certified

Enroll to get an expert-guided introduction to support you to start this learning journey.

Get started

Supplementary resources

Preparing your access

Congratulations on completing this {objType}

Subscribe to be informed about updates to this learning journey. We will inform you when a new unit is available.

Get notified

Assessment

Course Completion

Knowledge Badge

Overview

Support Resource

Certification Exam

Theoretical Exam

Schedule

Stay Certified

External Course

AI Roleplay

Practical Exercise

Practical Test

External Hands-On

External Resource

Learning Journey

Learning Journey Assessment

Lesson

Live Session

Hands-on Practice for {title}

Scenario Based Assessment

Course Assessment

Course

SAP Expert Lectures

Subscription

System Based Assessment

Unit

Video

Video Playlist

Week

Appears in

Apply this learning through concrete examples such as demos for customer engagements.

Experience Journey

Learning outcome

Toggle full description

Prerequisites

Roles, products and skills

Want to remove this from your Learning List?

You have until July 30, 2026 to complete your Stay certified assessment.

Your SAP Certification extension is now active!

Please log out and log back in. If the issue persists after waiting a moment, please reach out to Support.

An error occurred during log in

Your exclusive access to the SAP Learning Hub, event edition is ready. <link>Start learning now.</link>

Access activated

Your free Joule Studio Certification voucher is now available. <link>Prepare for your exam</link>

Free voucher activated

Something went wrong while activating your free Certification voucher. Try again.

Free voucher couldn't be activated

You can now register for free Live Sessions.