Free
- Learning Journey
Implementing SAP Service Cloud Version 2
Learning outcome
After completing this course, you will be able to:
- Make the case for SAP Service Cloud Version 2
- Start the implementation
- Perform master data setup
- Create service objects
- Set up case management
- Configure service elements
- Configure communication channels
- Overview how SAP Service Cloud Version 2 can be integrated into the broader, SAP ecosystem
Goals
Develop your expertise
Skill deepening learning
Goals
Develop your expertise
Skill deepening learning
Prerequisites
Basic knowledge of SAP Service Cloud Version 2 and service business processes.
Products and Roles
Administrator
Business User
Consultant
SAP Service Cloud