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Scrolling tab | Understanding the Purpose of SAP Commerce Cloud, its Components and User Roles​

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cleanFiles/bookmap_Introducing_the_Basic_Concepts__Structure__en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2024-03-19T13:28:30.000Z

Understanding the Purpose of SAP Commerce Cloud

Introducing SAP Commerce Cloud’s Integration Options within the Landscape of SAP Customer Experience Products

Identifying User Roles in SAP Commerce Cloud

Understanding the Purpose, Structure, and User Roles in SAP Commerce Cloud

Describing the Backoffice Product Cockpit User Interface, and its Structure

Introducing Product Manager Milly’s Typical Tasks

Working with Products in the Backoffice Product Cockpit

Using SmartEdit to Build the Pages of a Webstore

Introducing Website Manager Laura's Typical Tasks

Building a Business-to-Consumer (B2C) Webstore

Examining the Backoffice Administration Cockpit from a Business User’s Perspective

Describing the Basic Concepts of Search and Navigation in the Backoffice Administration Cockpit

Identifying the Execution of Promotions

Introducing Backoffice Administrator Alex's Typical Tasks ​ ​

Working in the Backoffice Administration Perspective as a Business User

Exploring the Order Fulfillment Process

Introducing Warehouse Manager Jet's Typical Tasks.

Fulfilling Orders

Introducing the Assisted Service Module (ASM)

Introducing Customer Support Agent Sarah's Typical Tasks

Assisting Customers

Introducing the Basic Concepts, Structure and Business User roles in SAP Commerce Cloud

This learning journey introduces you to typical tasks and foundational skills for various SAP Commerce Cloud business user interfaces.

Join our team of business users and experience the rich functionality of SAP Commerce Cloud. Learn about the key business user tools and capabilities that will help your business thrive. Start your journey here. # This description was auto-generated #

1_gpnbswm3 (video-connector) - 2024-04-08T09:18:24.781Z

Understanding the Purpose of SAP Commerce Cloud, its Components and User Roles

This session will cover the use of SAP BTP extensiblity for SAP CX solutions using SAP BTP Kyma Runtime. The following concepts will be presented, with lots of demonstrations throughout:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">Building an Application with the Kyma Runtime</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Setting up the project</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">User interface</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Business logic</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">External Services</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Deployment</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Security</li>
</ul>

SAP BTP Extensibility for SAP CX solutions: Kyma

This live session will cover the use of SAP BTP for extending Customer Experience solutions using the SAP Cloud Application Programming Model (CAP). The following concepts will be presented, with lots of demonstrations throughout:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">Building Applications with BAS</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Setting up the project</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">User interface- Business logic</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">External Services</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Deployment</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Security</li>
</ul>

SAP BTP Extensibility for SAP CX solutions - CAP 

This live session spotlights the essential topics of the SAP Commerce Cloud - Business User Certification Exam, providing suggestions for optimal certification preparation and tips on how to approach the exam.

Certification Live Session: SAP Commerce Cloud - Business User Certification Preparation

In this live session SAP Customer Experience expert trainers will deliver an introductory session on the C_C4HCX certification: SAP Certified Application Associate as Solution Architect for Customer Experience. The goal is to explain the certification process, the level of knowledge required and the resources available for preparation. The session will also address participant questions related to the exam.The following concepts will be covered:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">About the C_C4HCX certification</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">General Information</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Exam Information</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">All Topics Walkthrough</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Extension Suite</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Integration Suite</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Sales and Service Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Data Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Commerce Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Marketing Cloud and Emarsys</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">The Intelligent Enterprise</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Simulation mode</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Sample questions</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Further Resources</li>
</ul>

Prepare for the certification C_C4HCX: Solution Architect for Customer Experience

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud (versions 1 and 2), &nbsp;SAP Business ByDesign and SAP S/4HANA are based on print form templates that can be adapted with Adobe LiveCycle Designer. In this live session we will have a closer look at typical requirements, issues, and best practices for print form adaptation with Adobe LiveCycle Designer and the mentioned cloud systems

Print Form Adaptation with Adobe LiveCycle Designer for SAP CX and other SAP solutions

This live session will cover the use of SAP BTP extensibility for Customer Experience solutions. The following concepts will be presented, with lots of demonstrations throughout:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">Introduction to SAP BTP and SAP Build</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">How to get your own BTP account</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP BTP and SAP Build basics</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Cloud Application Programming Model (CAP)</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Business Application Studio (BAS)</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Runtime environments</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Low Code /No Code options</li>
</ul>

SAP BTP extensibility for SAP CX solutions - Basics

In this introductory session on the use of SAP Integration Suite for Customer Experience solutions, you will learn about the following concepts with lots of demonstrations throughout:
<ul style="margin-bottom: 0in ; margin-top: 0px">
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">Introduction to SAP BTP and SAP Integration Suite
<ul style="list-style-type: circle ; margin-bottom: 0in ; margin-top: 0px">
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">How to get your own trial account</li>
</ul>
</li>
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">SAP Integration Suite Integration basics</li>
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">Integration Flows (Iflows)
<ul style="list-style-type: circle ; margin-bottom: 0in ; margin-top: 0px">
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">Creation and versioning</li>
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">Security</li>
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">Testing</li>
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">Tracing</li>
</ul>
</li>
<li style="margin: 0in 0in 0in 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">A real Iflow sample explained</li>
<li style="margin: 0in 0in 8pt 0px ; line-height: 107% ; font-size: 11pt ; font-family: &quot;calibri&quot; , sans-serif">Integration packages for SAP Customer Experience</li>
</ul>

Starting with SAP Integration Suite for Customer Experience

Today’s business landscape is changing dramatically, as are your customers’ expectations for better interactions with your company. SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences.During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions, and the options you have for attending SAP Customer Experience trainings. &nbsp;Topics include:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Training and Adoption concepts</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Experience Solutions learning portfolio offering:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Commerce Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Data</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Sales Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Service Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Emarsys and SAP Marketing Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Experience Solutions -&nbsp;Integration and Extensibility</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Other learning resources</li>
</ul>
</li>
</ul>

Grow your Skills in SAP Customer Experience Solutions

This session will cover the use of SAP Build for extending SAP Sales Cloud version 2. The following concepts will be presented, with lots of demonstrations throughout:
<ul>
<li>SAP Sales Cloud v2 extensibility options</li>
<li>Using SAP Build</li>
<li>Low Code options with SAP Build Apps</li>
<li>Pro Code options with SAP Build Code</li>
<li>Samples</li>
</ul>

Extending SAP Sales Cloud version 2 with SAP Build

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience solutions and Lead to Cash, as well as learning about SAP Customer Data essentials.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Integration and Extensibility Options
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.&nbsp;

Meet SAP Customer Experience Solutions ? Lead to Cash and SAP Customer Data Solutions

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience Integration options, and SAP Customer Experience Extensibility alternatives.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

Introducing the Basic Concepts, Structure and Business User roles in SAP Commerce Cloud

Record of Achievement

Pass all the quizzes and receive a digital badge

Understanding the Purpose of SAP Commerce Cloud, its Components and User Roles​

Related live sessions

SAP Learning Group

Understanding the Purpose of SAP Commerce Cloud, its Components and User Roles