Share your recently acquired knowledge across your social and professional networks.

{learning-journey-title}

Record of Achievement

RoA-310822.png

Pass all the quizzes and receive a digital badge

Record of Achievement

SAP Learning Group

298119_SAP_Learning_Group.jpg

Join our SAP Learning Group moderated by an SAP Learning expert. Ask your questions about your digital learning journeys,&nbsp;prepare successfully for your SAP Certification exams, and collaborate with other learners to reach your learning goals.

SAP Learning Group

Scrolling tab | Understanding the Purpose of SAP Commerce Cloud, its Components and User Roles​

Share feedback

Follow guided learning and develop the skills you need at your own pace

Join a moderated learning group to engage with our experts and peers

Find the right learning resources to drive your career as a developer

Sign up to access exclusive student learning journeys

Discover the SAP product knowledge you need to help you progress in your career

Develop your skills

Learn.png

Want to learn more about the value of learning with SAP?

View available SAP Certifications on SAP Learning 

Purchase a subscription and book your exam

Validate your SAP expertise

SAP Certification validates your skills, sets you apart from the crowd, and demonstrates you have the knowledge you need to succeed.

Certify.png

Accelerate your career 

Upskill in key innovation topics through openSAP's free, expert-led online courses, microlearning, and podcasts.

Join SAP Community and connect with a global network of experts and peers to ask and answer questions.

Search for SAP product documentation or browse all SAP Learning Journeys to become competent in the SAP solutions you need.

Log in to SAP Learning Hub and access the entire SAP Learning portfolio, live practice systems, and social learning opportunities.

Find free tutorials, trials, downloads, and technical product information in the SAP Developer Center.

Book live classes (online and in person) and purchase SAP Certification and SAP Learning Hub subscriptions.

Explore_More.png

Navigate easily between training and support sites

Why create an SAP account?

Enhance your learning experience

og_default_image.png

Switching to SAP Universal ID

Switching to SAP Universal ID

SAP Learning

Manage my account

Inbox

Bookmarks

Achievements

Consent Management

SAP.com

SAP Community

SAP for Me

Live Sessions

Hands-on Practice

Certification

My Learning

Ready to start learning?

Understanding the Purpose, Structure, and User Roles in SAP Commerce Cloud

Working with Products in the Backoffice Product Cockpit

Building a Business-to-Consumer (B2C) Webstore

Working in the Backoffice Administration Perspective as a Business User

Fulfilling Orders

Assisting Customers

Introducing the Basic Concepts, Structure and Business User roles in SAP Commerce Cloud

This learning journey introduces you to typical tasks and foundational skills for various SAP Commerce Cloud business user interfaces.

Join our team of business users and experience the rich functionality of SAP Commerce Cloud. Learn about the key business user tools and capabilities that will help your business thrive. Start your journey here. # This description was auto-generated #

Understanding the Purpose of SAP Commerce Cloud, its Components and User Roles

Hello, Hello, I'm Jonathan. I am pleased to welcome you to your first steps in experiencing the rich functionality of SAP Commerce Cloud as a business user. Join our team of business users and let them show you the secret of their success, the business user interfaces they use daily to carry out their tasks. The goods on offer are the domain. Product manager Millie rules with the product cockpit. The website bringing those goods to the world remains effective and engaging thanks to web content manager Laura's process with SmartEdit. Customers' issues are vanquished by custom support maestro Sarah's Handel on the assisted service module. Getting those goods into waiting hands falls through Jett, master of the order-fulfilming cockpit, and Everyone's Day runs more smoothly thanks to the tireless efforts of Alex, the administration cockpit expert. Over an engaging three hours, the six units of this course will help you understand SAP Commerce Cloud's purpose and let you identify its key business user tools. From the back office to the front-end website, you will become well-versed in SAP Commerce Cloud's capabilities. Your business user's journey into everything SAP Commerce Cloud begins here.

This session will cover the use of SAP Build for extending SAP Sales Cloud version 2. The following concepts will be presented, with lots of demonstrations throughout: 
- SAP Sales Cloud v2 extensibility options 
- Using SAP Build 
&nbsp; &nbsp;- Low Code options with SAP Build Apps 
&nbsp; &nbsp;- Pro Code options with SAP Build Code 
&nbsp; &nbsp;- Samples

&nbsp;

Extending SAP Sales Cloud version 2 with SAP Build

In this introductory session on the use of SAP Integration Suite for Customer Experience solutions, you will learn about the following concepts with lots of demonstrations throughout:

<ul>
	<li>Introduction to SAP BTP and SAP Integration Suite
	<ul>
		<li>How to get your own trial account</li>
	</ul>
	</li>
	<li>SAP Integration Suite Integration basics</li>
	<li>Integration Flows (Iflows)
	<ul>
		<li>Creation and versioning</li>
		<li>Security</li>
		<li>Testing</li>
		<li>Tracing</li>
	</ul>
	</li>
	<li>A real Iflow sample explained</li>
	<li>Integration packages for SAP Customer Experience</li>
</ul>

Starting with SAP Integration Suite for Customer Experience 

In this live session, SAP Customer Experience expert trainers provide an overview of the different learning options available for each user role across the available SAP Customer Experience Solutions - Integration and Extensibility learning journeys. The session covers the following concepts: 
- SAP Learning concepts and types of resource 
- SAP Customer Experience Solutions - Integration and Extensibility roles 
- Resources for Developers&nbsp; 
- Resources for Administrators&nbsp; 
- Resources for Architects 
- Other learning resources 
- Questions and suggestions

&nbsp;

Walk through the SAP Customer Experience Solutions Integration & Extensibility Learning Resources

In this live session SAP Customer Experience expert trainers will deliver an introductory session on the C_C4HCX certification: SAP Certified Application Associate as Solution Architect for Customer Experience. The goal is to explain the certification process, the level of knowledge required and the resources available for preparation. The session will also address participant questions related to the exam. 
The following concepts will be covered: 
- About the C_C4HCX certification 
- General Information 
- Exam Information 
- All Topics Walkthrough 
&nbsp;&nbsp;- SAP Extension Suite 
&nbsp;&nbsp;- SAP Integration Suite 
&nbsp;&nbsp;- SAP Sales and Service Cloud 
&nbsp;&nbsp;- SAP Customer Data Cloud 
&nbsp;&nbsp;- SAP Commerce Cloud 
&nbsp;&nbsp;- SAP Marketing Cloud and Emarsys 
&nbsp;&nbsp;- The Intelligent Enterprise 
- Simulation mode: Sample questions 
- Further Resources

Prepare for the certification C_C4HCX: Solution Architect for Customer Experience

This live session will cover the use of SAP BTP extensibility for Customer Experience solutions. The following concepts will be presented, with lots of demonstrations throughout: 
- Introduction to SAP BTP and SAP Build 
- How to get your own BTP account 
- SAP BTP and SAP Build basics 
&nbsp; &nbsp; - Cloud Application Programming Model (CAP) &nbsp; &nbsp; &nbsp;&nbsp; 
&nbsp; &nbsp; - SAP Business Application Studio (BAS) 
&nbsp; &nbsp; - Runtime environments 
&nbsp; &nbsp; - Low Code /No Code options

&nbsp;

SAP BTP extensibility for SAP CX solutions – Basics

Today’s business landscape is changing dramatically, as are your customers’ expectations for better interactions with your company. SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences. 
During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions, and the options you have for attending SAP Customer Experience trainings. &nbsp;Topics include: 
- SAP Training and Adoption concepts 
- SAP Customer Experience Solutions learning portfolio offering: 
&nbsp; &nbsp;- SAP Commerce Cloud 
&nbsp; &nbsp;- SAP Customer Data 
&nbsp; &nbsp;- SAP Sales Cloud 
&nbsp; &nbsp;- SAP Service Cloud 
&nbsp; &nbsp;- SAP Emarsys and SAP Marketing Cloud 
&nbsp; &nbsp;- SAP Customer Experience Solutions – Integration and Extensibility 
- Other learning resources

&nbsp;

Grow your Skills in SAP Customer Experience Solutions

This session will cover the use of SAP BTP extensiblity for SAP CX solutions using SAP BTP Kyma Runtime. The following concepts will be presented, with lots of demonstrations throughout:

*Building an Application with the Kyma Runtime 
&nbsp; *Setting up the project 
&nbsp; *User interface 
&nbsp; *Business logic 
&nbsp; *External Services 
&nbsp; *Deployment 
&nbsp; *Security

&nbsp;

SAP BTP Extensibility for SAP CX solutions – Kyma

This live session will cover the use of SAP BTP extensiblity for SAP CX solutions using the SAP Cloud Application Programming Model (CAP). The following concepts will be presented, with lots of demonstrations throughout: 
 
*Building Applications with BAS 
&nbsp; *Setting up the project 
&nbsp; *User interface 
&nbsp; *Business logic 
&nbsp; *External Services 
&nbsp; *Deployment 
&nbsp; *Security

SAP BTP Extensibility for SAP CX solutions – CAP


Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Customer Experience solutions and Lead to Cash, as well as learning about SAP Customer Data essentials.

For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Integration and Extensibility Options

In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.&nbsp;

&nbsp;

Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Customer Experience Integration options, and SAP Customer Experience Extensibility alternatives.

For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement

In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

&nbsp;

Introducing the Basic Concepts, Structure and Business User roles in SAP Commerce Cloud

Record of Achievement

Pass all the quizzes and receive a digital badge

Understanding the Purpose of SAP Commerce Cloud, its Components and User Roles​

Related live sessions

SAP Learning Group

Understanding the Purpose of SAP Commerce Cloud, its Components and User Roles