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cleanFiles/bookmap_Introducing_the_Basic_Concepts__Structure__en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2024-03-19T13:28:30.000Z

Understanding the Purpose of SAP Commerce Cloud

Introducing SAP Commerce Cloud’s Integration Options within the Landscape of SAP Customer Experience Products

Identifying User Roles in SAP Commerce Cloud

Assessment

Understanding the Purpose, Structure, and User Roles in SAP Commerce Cloud

Question 1

Question 2

Question 3

Question 4

Question 5

Describing the Backoffice Product Cockpit User Interface, and its Structure

Introducing Product Manager Milly’s Typical Tasks

Working with Products in the Backoffice Product Cockpit

Using SmartEdit to Build the Pages of a Webstore

Introducing Website Manager Laura's Typical Tasks

Building a Business-to-Consumer (B2C) Webstore

Examining the Backoffice Administration Cockpit from a Business User’s Perspective

Describing the Basic Concepts of Search and Navigation in the Backoffice Administration Cockpit

Identifying the Execution of Promotions

Introducing Backoffice Administrator Alex's Typical Tasks ​ ​

Working in the Backoffice Administration Perspective as a Business User

Exploring the Order Fulfillment Process

Introducing Warehouse Manager Jet's Typical Tasks.

Fulfilling Orders

Introducing the Assisted Service Module (ASM)

Introducing Customer Support Agent Sarah's Typical Tasks

Assisting Customers

Introducing the Basic Concepts, Structure and Business User roles in SAP Commerce Cloud

This learning journey introduces you to typical tasks and foundational skills for various SAP Commerce Cloud business user interfaces.

Join our team of business users and experience the rich functionality of SAP Commerce Cloud. Learn about the key business user tools and capabilities that will help your business thrive. Start your journey here. # This description was auto-generated #

1_gpnbswm3 (video-connector) - 2024-04-08T09:18:24.781Z

Understanding the Purpose of SAP Commerce Cloud, its Components and User Roles

Hello, Hello, I'm Jonathan. I am pleased to welcome you to your first steps in experiencing the rich functionality of SAP Commerce Cloud as a business user. Join our team of business users and let them show you the secret of their success, the business user interfaces they use daily to carry out their tasks. The goods on offer are the domain. Product manager Millie rules with the product cockpit. The website bringing those goods to the world remains effective and engaging thanks to web content manager Laura's process with SmartEdit. Customers' issues are vanquished by custom support maestro Sarah's Handel on the assisted service module. Getting those goods into waiting hands falls through Jett, master of the order-fulfilming cockpit, and Everyone's Day runs more smoothly thanks to the tireless efforts of Alex, the administration cockpit expert. Over an engaging three hours, the six units of this course will help you understand SAP Commerce Cloud's purpose and let you identify its key business user tools. From the back office to the front-end website, you will become well-versed in SAP Commerce Cloud's capabilities. Your business user's journey into everything SAP Commerce Cloud begins here.

Starting with SAP�Integration�Suite for Customer Experience�

SF Live events (sf-live-events) - 2025-04-10T18:00:27.921Z

Starting with SAP Integration Suite for Customer Experience

SF Live events (sf-live-events) - 2025-04-07T12:57:02.876Z

SF Live events (sf-live-events) - 2025-07-08T08:31:27.047Z

SF Live events (sf-live-events) - 2025-07-09T07:03:32.300Z

In this introductory session on the use of SAP Integration Suite for Customer Experience solutions, you will learn about the following concepts with lots of demonstrations throughout:
<ul>
<li>Introduction to SAP BTP and SAP Integration Suite
<ul>
<li>How to get your own trial account</li>
</ul>
</li>
<li>SAP Integration Suite Integration basics</li>
<li>Integration Flows (Iflows)
<ul>
<li>Creation and versioning</li>
<li>Security</li>
<li>Testing</li>
<li>Tracing</li>
</ul>
</li>
<li>A real Iflow sample explained</li>
<li>Integration packages for SAP Customer Experience</li>
</ul>

SAP BTP extensibility for SAP CX solutions - Basics

SF Live events (sf-live-events) - 2025-04-10T20:16:23.986Z

SF Live events (sf-live-events) - 2025-07-08T11:09:11.335Z

SF Live events (sf-live-events) - 2025-04-07T13:01:45.014Z

SF Live events (sf-live-events) - 2025-07-08T11:08:44.530Z

This live session will cover the use of SAP BTP extensibility for Customer Experience solutions. The following concepts will be presented, with lots of demonstrations throughout:
<ul>
<li>Introduction to SAP BTP and SAP Build</li>
<li>How to get your own BTP account</li>
<li>SAP BTP and SAP Build basics</li>
<li>Cloud Application Programming Model (CAP)</li>
<li>SAP Business Application Studio (BAS)</li>
<li>Runtime environments</li>
<li>Low Code /No Code options</li>
</ul>

SF Live events (sf-live-events) - 2025-07-09T07:15:36.952Z

SAP BTP Extensibility for SAP CX solutions - Kyma

SF Live events (sf-live-events) - 2025-07-09T05:45:08.970Z

SF Live events (sf-live-events) - 2025-04-10T20:06:21.619Z

SF Live events (sf-live-events) - 2025-04-07T13:08:05.968Z

SF Live events (sf-live-events) - 2025-07-09T05:49:18.712Z

This session will cover the use of SAP BTP extensibility for SAP CX solutions using SAP BTP Kyma Runtime. The following concepts will be presented, with lots of demonstrations throughout:
<ul>
<li>Building an Application with the Kyma Runtime</li>
<li>Setting up the project</li>
<li>User interface</li>
<li>Business logic</li>
<li>External Services</li>
<li>Deployment</li>
<li>Security</li>
</ul>

SAP BTP Extensibility for SAP CX solutions - CAP

SF Live events (sf-live-events) - 2025-07-09T06:07:24.561Z

SF Live events (sf-live-events) - 2025-07-09T06:07:59.481Z

This live session will cover the use of SAP BTP for extending Customer Experience solutions using the SAP Cloud Application Programming Model (CAP). The following concepts will be presented, with lots of demonstrations throughout:
<ul>
<li>Building Applications with BAS</li>
<li>Setting up the project</li>
<li>User interface- Business logic</li>
<li>External Services</li>
<li>Deployment</li>
<li>Security</li>
</ul>

SF Live events (sf-live-events) - 2025-07-09T07:12:59.132Z

Print Form Adaptation with Adobe LiveCycle Designer for SAP CX and other SAP solutions

SF Live events (sf-live-events) - 2025-04-04T13:21:45.251Z

SF Live events (sf-live-events) - 2025-04-11T14:40:35.410Z

SF Live events (sf-live-events) - 2025-07-09T05:58:58.312Z

SF Live events (sf-live-events) - 2025-07-09T05:14:57.907Z

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud (versions 1 and 2), &nbsp;SAP Business ByDesign and SAP S/4HANA are based on print form templates that can be adapted with Adobe LiveCycle Designer. In this live session we will have a closer look at typical requirements, issues, and best practices for print form adaptation with Adobe LiveCycle Designer and the mentioned cloud systems.

SF Live events (sf-live-events) - 2025-07-09T06:03:31.529Z

Extending SAP Sales Cloud version 2 with SAP Build

SF Live events (sf-live-events) - 2025-04-10T18:05:15.564Z

SF Live events (sf-live-events) - 2025-07-09T07:30:42.630Z

SF Live events (sf-live-events) - 2025-07-09T07:37:12.275Z

This session will cover the use of SAP Build for extending SAP Sales Cloud version 2. The following concepts will be presented, with lots of demonstrations throughout:
<ul>
<li>SAP Sales Cloud v2 extensibility options</li>
<li>Using SAP Build</li>
<li>Low Code options with SAP Build Apps</li>
<li>Pro Code options with SAP Build Code</li>
<li>Samples</li>
</ul>

SF Live events (sf-live-events) - 2025-07-10T08:16:14.220Z

Grow your Skills in SAP Customer Experience Solutions

SF Live events (sf-live-events) - 2025-07-09T05:17:16.365Z

SF Live events (sf-live-events) - 2025-04-10T18:13:09.676Z

SF Live events (sf-live-events) - 2025-07-09T05:23:18.841Z

Today’s business landscape is changing dramatically, as are your customers’ expectations for better interactions with your company. SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences.During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions, and the options you have for attending SAP Customer Experience trainings. &nbsp;Topics include:
<ul>
<li>SAP Training and Adoption concepts</li>
<li>SAP Customer Experience Solutions learning portfolio offering:
<ul>
<li>SAP Commerce Cloud</li>
<li>SAP Customer Data</li>
<li>SAP Sales Cloud</li>
<li>SAP Service Cloud</li>
<li>SAP Emarsys and SAP Marketing Cloud</li>
<li>SAP Customer Experience Solutions -&nbsp;Integration and Extensibility</li>
<li>Other learning resources</li>
</ul>
</li>
</ul>

SF Live events (sf-live-events) - 2025-07-09T06:34:41.001Z

Meet SAP Customer Experience Solutions - Lead to Cash and SAP Customer Data Solutions

SF Live events (sf-live-events) - 2025-07-09T11:25:27.884Z

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience solutions and Lead to Cash, as well as learning about SAP Customer Data essentials.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul>
<li>Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li>Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
<li>Meet SAP Customer Experience Solutions – Integration and Extensibility Options</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.&nbsp;

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Sales Cloud, and SAP Service Cloud.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul>
<li>Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions</li>
<li>Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
<li>Meet SAP Customer Experience Solutions – Integration and Extensibility Options</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

Meet SAP Customer Experience Solutions - SAP Sales Cloud and SAP Service Cloud

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Commerce Cloud, and SAP Emarsys Customer Engagement.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul>
<li>Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions</li>
<li>Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li>Meet SAP Customer Experience Solutions – Integration and Extensibility Options</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

Meet SAP Customer Experience Solutions - SAP Commerce Cloud and SAP Emarsys Customer Engagement

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience Integration options, and SAP Customer Experience Extensibility alternatives.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul>
<li>Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions</li>
<li>Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li>Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

SF Live events (sf-live-events) - 2025-07-09T12:29:18.887Z

Meet SAP Customer Experience Solutions - Integration and Extensibility Options

Understanding the Purpose of SAP Commerce Cloud, its Components and User Roles​

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Introducing the Basic Concepts, Structure and Business User roles in SAP Commerce Cloud

Understanding the Purpose, Structure, and User Roles in SAP Commerce Cloud

Working with Products in the Backoffice Product Cockpit

Building a Business-to-Consumer (B2C) Webstore

Working in the Backoffice Administration Perspective as a Business User

Fulfilling Orders

Assisting Customers

Record of Achievement

Pass all the quizzes and receive a digital badge

Understanding the Purpose of SAP Commerce Cloud, its Components and User Roles​

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Understanding the Purpose of SAP Commerce Cloud, its Components and User Roles