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AI Features and Functions in SAP Service Cloud Version 2

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AI Features and Functions in SAP Service Cloud Version 2

Overview

In this live session, we will discuss topics related to AI features and functions within SAP Service Cloud Version 2. 

Learning objectives

After participating in this live session, you will understand: 

  • What is Machine Learning and What is AI
  • Intelligent Service features (similar cases, case categorisation, email drafter etc.)
  • CX AI toolkit features that are part of SAP Service Cloud Version 2
  • Putting it all together - how do the AI features help during an interaction with a customer to resolve issues

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Roles

Data Scientist, Consultant, Business User, Administrator

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