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AI Features and Functions in SAP Service Cloud Version 2
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Overview
In this live session, we will discuss topics related to AI features and functions within SAP Service Cloud Version 2.
Learning objectives
After participating in this live session, you will understand:
- What is Machine Learning and What is AI
- Intelligent Service features (similar cases, case categorisation, email drafter etc.)
- CX AI toolkit features that are part of SAP Service Cloud Version 2
- Putting it all together - how do the AI features help during an interaction with a customer to resolve issues
Your current experience in this topic
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Roles
Data Scientist, Consultant, Business User, Administrator