Autonomous CX Deep Dive: Lead to Fulfillment Processes

In this live session, SAP solution experts guide you through the full Lead to Fulfillment lifecycle via live demonstrations. You will explore how AI assistants and agents connect every stage of the customer journey - from leads and opportunities to quotes, orders, fulfillment, and service outcomes - as part of SAP's Autonomous Enterprise vision. Spanning SAP Sales Cloud, Service Cloud, Commerce Cloud, Engagement Cloud, and Customer Data solutions, the session showcases how AI-driven workflows unify the entire CX landscape. You will also discover extensibility options and best practices, including configuration, customization, and In-App and Side-by-Side extensibility strategies.

After participating in this live session, you will be able to:

• Describe how AI assistants and agents connect the full Lead to Fulfillment lifecycle across SAP Sales Cloud, Service Cloud, Commerce Cloud, Engagement Cloud, and Customer Data solutions.
• Explain how AI-driven workflows unify leads, opportunities, quotes, orders, fulfillment, and service outcomes into a seamless customer experience.
• Identify extensibility options and best practices - including configuration, customization, and In-App and Side-by-Side extensibility strategies - to simplify and automate Lead to Fulfillment processes.