Live SessionExpert Deep Dive

Basic collections and dispute management in SAP S/4HANA Cloud Public Edition

Online
Basic collections and dispute management in SAP S/4HANA Cloud Public Edition

Overview

Gain the practical skills needed to streamline collections processes and improve cash flow. This live session covers managing collections data, optimizing customer information for dunning, using worklists, creating dunning notices, and strategically communicating with customers.

Learning objectives

After participating in this live session, you will be able to: - Manage collections data: Maintain accurate data for efficient collections processes. - Optimize customer data: Prepare customer information for effective dunning. - Process worklists: Use worklists for organized collections management. - Generate dunning notices: Create clear and compliant dunning notices. - Prepare for customer contacts: Gather information for successful communication. - Conduct customer contacts: Communicate professionally about overdue accounts.

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Roles

Consultant, Architect, Business User
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