Beyond the Chatbot: Integrating Claude with SAP Commerce Cloud

In this live session, we'll go beyond the typical chatbot use case and explore various architectural patterns for integrating Claude with SAP Commerce Cloud, including:

• Direct integration – a BFF (Backend for Frontend) orchestrating Claude with hardcoded tools
• Tool-based integration – using the Model Context Protocol (MCP) for reusable, standardized tool definitions
• Retrieval-Augmented Generation (RAG) – leveraging a vector database for semantic search over large catalogs

Through live demos, we'll see the approaches in action, then compare their trade-offs in complexity, freshness, scalability, and use case fit.
This session is designed to open up possibilities, not prescribe a single solution. You'll leave with a clear mental map of the design space, ready to evaluate which pattern – or combination – best fits your own scenarios.

After participating in this live session, you will be able to:

• Understand why Claude needs to be integrated with SAP Commerce Cloud
• Recognize the different architectural patterns for integrating Claude with SAP Commerce Cloud
• Compare the trade-offs of each approach to identify which patterns may fit your own scenarios