Building AI Tools and Agents for SAP CX Solutions

This live session provides an introduction into how to design, build, and deploy AI-powered tools and intelligent agents for SAP Customer Experience (CX) solutions using the SAP CX AI Toolkit. Participants will see practical examples of  virtual assistants, recommendation engines, and automated agents, and learn how the toolkit accelerates development, integration, and governance across Sales, Service, and Commerce scenarios.

After participating in this live session, you will understand:

• Core capabilities of the SAP CX AI Toolkit and how it fits into the SAP CX landscape
• Typical AI agent types for CX (conversational assistants, recommendation engines, intent classifiers, workflow automations)
• End-to-end development pattern: data sources → model selection → training/tuning → deployment → monitoring
• Integration points with SAP CX modules and common extension approaches
• Key considerations for data privacy, security, explainability, and compliance in CX AI
• Best practices for governance, testing, and measuring business impact
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