SAP S/4HANA Service - Configuring Service Requests

In this live session, we will explore the configuration of service requests in SAP S/4HANA Service. The session will demonstrate how to define custom transaction types for service requests, assign SLA determination procedures, and set up service and response profiles to ensure accurate service-level handling. Participants will also learn how to configure item category determination, maintain copying control for seamless conversion into service orders, and validate supporting settings such as checklist profiles and processing log types. By the end of the session, you will understand how to set up and test service requests end-to-end as part of the overall service management process.

After participating in this live session you will be able to configure and manage service requests in SAP S/4HANA Service. You will understand how to define custom transaction types, assign SLA determination procedures, and create service and response profiles to ensure accurate service-level handling. You will also gain the skills to configure item category determination, maintain copying control for converting service requests into service orders, and validate supporting elements such as checklist profiles and processing log settings. By the end of the session, you will know how to test and execute a complete end-to-end service request process.