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SAP Service Cloud Version 2 - Powered by AI

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SAP Service Cloud Version 2 - Powered by AI

Overview

AI features are no longer simply a nice to have but indeed a must have. Organisations must be agile and adaptable to understand features that can help streamline customer service processes leading to faster resolutions and increased customer satisfaction. SAP Service Cloud Version 2 has a rich array of AI features. Join us during this live session for a deep dive into learning and understanding more about AI features and functions with process examples and adoption tips. 

Learning objectives

After participating in this live session, you will be able to:

  • Understand and distinguish between the different types of AI offering
  • Discover AI capabilities in SAP Service Cloud Version 2 that aid in swift customer resolutions
  • Learn how to leverage the right AI for the right job (adoption guidance) 

Your current experience in this topic

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Intermediate

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Roles

Data Scientist, Data Analyst, Consultant, Architect, Administrator

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