Using and Implementing SAP Enterprise Service Management

In this session, you will gain an overview into the Enterprise Service Management (ESM) solution, learning about the various features and functions of ESM as part of SAP Service Cloud Version 2.
We will talk about features such as

• Agent Desktop
• Case Management
• Go through a HR Employee scenario
• Go through a Finance query scenario
• Integration with SAP S/4 HANA and SAP Successfactors

After participating in this live session, you will be able to:

• Understand the value proposition of SAP Enterprise Service Management
• Learn about the integration between the different solutions that make up SAP Enterprise Service Management
• Understand an end-to-end business process that is fulfilled by SAP Enterprise Service Management