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This playlist provides an overview of the various AI and machine learning features that are available in SAP Service Cloud Version 2.

Becoming Competent with AI and Machine Learning Features in SAP Service Cloud Version 2

<div><div><div><p>In this video, you 'll learn how to use Email Draft Recommender from generative AI to draft email replies or interactions
for cases, currently supported in English, German, Spanish, and French.</p></div></div></div>

Introducing Email Draft Recommender in SAP Service Cloud Version 2

<div><div><div><div><div><div><p>In this video, you will learn&nbsp;how to access the AI Synopsis, which provides an AI generated summary of an
account.</p></div></div></div></div></div></div>

Explaining Account Synopsis in SAP Service Cloud Version 2

<div><div><div><div><div><p>SAP's profanity check flags potentially offensive language in the emails and gives you a chance to reconsider before clicking send. In this video, you will learn how&nbsp;profanity check works in SAP Service Cloud Version 2.</p>

<p><br></p></div></div></div></div></div>

Introducing Profanity Check in SAP Service Cloud Version 2

<div><div><div><div>Learn how to check trending topics from cases using the Case Topic Analyzer. Explore the menu options, adjust date filters, and discover information displayed through bar charts, graphs, and keyword clusters.<br><br># This description was auto-generated #</div></div></div></div>

Using Case Topic Analyzer in SAP Service Cloud Version 2

<div><div><div><div>In this demo, you will learn how to get quick insights from your customer cases using the case summary in&nbsp;SAP Service Cloud Version 2.</div></div></div></div>

Introducing Case Summary in SAP Service Cloud Version 2

<div><div><div>In this short demo, you will learn how to use machine translation in SAP Service Cloud Version 2 to translate your emails.</div></div></div>

Introducing Machine Translation in SAP Service Cloud Version 2

<div><div><div>In this video, you will learn how SAP Service Cloud Version 2 automates case categorizations.&nbsp;</div></div></div>

Automating Case Categorization in SAP Service Cloud Version 2

<div><div><p>In this video, you will learn about the case summary, along with the email drafter and the case categorization which&nbsp;are three important features supported by the artificial intelligence capability embedded within SAP Service Cloud version 2.<br></p></div></div>