Share feedback

<p><u><strong>Planned maintenance of Practice Systems</strong></u></p>

Planned maintenance of Practice Systems

Why create an SAP account?

Enhance your learning experience

SAP Learning

Choose your subscription

Manage your subscription

Live Sessions

Hands-on Practice

Certification

My Learning

Ready to start learning?

This playlist consists of videos that explain features related to agent desktop and ticket handling.

Becoming Competent with SAP Service Cloud

<div><div><div><div><div><div><div><div><div><div>In this video, you will&nbsp; learn about the different elements of service tickets and how they are used together by the service agents to perform their daily tasks,</div></div></div></div></div></div></div></div></div></div>

How to Work with Service Ticket Elements - SAP Service Cloud

<div><div><div><div><div><div>We cover 3 scenarios for&nbsp;Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud&nbsp;**&nbsp;<br><p><b>1st scenario:</b>&nbsp;Using SAP Service Cloud as your front end to create a Service Order via a mashup with SAP S/4HANA Cloud.&nbsp;</p><p><b>2nd scenario:</b>&nbsp;Consult Knowledge Base and send reply E-Mail to customer (1st level Support&nbsp;Agent Desktop Features):</p><p><b>3rd scenario:</b>&nbsp;Use Agent Desktop to access Accounts and create tickets (2nd Level Support&nbsp;Agent Desktop Features)**</p></div></div></div></div></div></div>

Using Agent Desktop with SAP Service Cloud

<div><div><div><div>This video shows you how to work with Service tickets. Specifically, you can learn how to respond to an incoming phone call, resolve an issue and respond to the ticket.&nbsp;&nbsp;<div><br>Please do not hesitate to contact us at <b>cx-enablement@sap.com</b> if you have any questions or want to send us your feedback.</div></div></div></div></div>

How to Use Service Tickets - SAP Cloud for Customer

<div><div><div><div><div><div>This video helps you learn how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets, escalations, assigning tickets and more.</div></div></div></div></div></div>