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Becoming Competent with SAP Service Cloud

<div><div><div><div><div><div>We cover 3 scenarios for&nbsp;Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud&nbsp;**&nbsp;<br><p><b>1st scenario:</b>&nbsp;Using SAP Service Cloud as your front end to create a Service Order via a mashup with SAP S/4HANA Cloud.&nbsp;</p><p><b>2nd scenario:</b>&nbsp;Consult Knowledge Base and send reply E-Mail to customer (1st level Support&nbsp;Agent Desktop Features):</p><p><b>3rd scenario:</b>&nbsp;Use Agent Desktop to access Accounts and create tickets (2nd Level Support&nbsp;Agent Desktop Features)**</p></div></div></div></div></div></div>

Using Agent Desktop with SAP Service Cloud

<div><div><div><div>This video shows you how to work with Service tickets. Specifically, you can learn how to respond to an incoming phone call, resolve an issue and respond to the ticket.&nbsp;&nbsp;<div><br>Please do not hesitate to contact us at <b>cx-enablement@sap.com</b> if you have any questions or want to send us your feedback.</div></div></div></div></div>

How to Use Service Tickets - SAP Cloud for Customer