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Exploring and Configuring Joule Agents in SAP CX

<div><div><div><div><div><div>This video showcases how agents in SAP CX help Service Agents improve the speed of their work by listening to certain events and taking action on the triggers that are configured. This reduces manual effort and improves time to fulfill the tasks</div></div></div></div></div></div>

Using Agents in Sales and Service Cloud V2 - AI Agents in SAP CX: Part 1

<div><div>In this video, see the configuration options available for Standard Agents delivered out of the box in SAP CX. See how these can be used in different use cases to improve the efficiency of Sales and Service executives.</div></div>

Configuring Standard Agents in SAP CX - AI Agents in SAP CX: Part 2

<div><div>In this video, see how to configure the various features of a Custom Agent in SAP CX. Learn about the various possibilities to optimize the Agent based on specific criteria.&nbsp;</div></div>

Creating and Testing a Custom AI Agent in SAP CX - AI Agents in SAP CX: Part 3