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At the Customer Interaction Center (CIC), we are available 24/7 to interact with our customers every day via chat, email and phone. We are a central point of contact for non-technical queries such as SAP for Me, SAP Support Portal, User and Case Management and many more. This playlist shows you how to handle common customer service requests, like creating a service request, getting notifications, and more.

Exploring SAP Support Offerings with the Customer Interaction Center

<div><div><div>In this video, you will discover how to navigate and utilize SAP's comprehensive support offerings, designed to address both non-technical and technical queries.</div><div><br></div></div></div>

Exploring SAP Support Offerings

<div><div><div><div><div><div><div><div><div>Learn more about our support webcasts and where to register for upcoming sessions or watch a reply on demand.</div></div></div></div></div></div></div></div></div>

Getting Started  with CIC Support Webcasts

<div><div><div>This video outlines the steps involved in creating a SAP Universal ID.<br>Go to&nbsp;<span><a href="https://account.sap.com/core/create/landing" rel="nofollow noopener noreferrer" target="_blank">https://account.sap.com/core/create/landing</a>&nbsp;and follow the instructions as shown in this video.</span><br></div></div></div>

How to Create a SAP Universal ID

<div><div><div>This video will show you how to link accounts using Universal ID.</div></div></div>

Learn How to Link Accounts to SAP Universal ID

<div><div><div>Creating and deleting S-user IDs in SAP for Me can be done by those with roles like Super, Cloud, or User Administrator. In this video, we'll walk you through the process of how these administrators can manage S-user IDs in SAP for Me.</div></div></div>

Creating and Deleting S-user IDs in SAP for Me

<div><div><div>Learn how to get notified when your support cases are updated in SAP for Me. Follow these steps to set up notifications and stay up to date with your case progress.<br><br><br></div></div></div>

Getting Notifications on Your Cases in SAP for Me

<div><div><div>Learn how to assign authorizations to S-user ID for case creation in SAP for Me.</div></div></div>

Assigning Authorizations to S-User ID for Case Creation in SAP for Me

<div>Learn how to manage email domains in SAP for Me. This video - for super or cloud administrators - provides step-by-step instructions on adding and removing email domains, as well as checking for non-compliant domains.&nbsp;<br><br><br></div>

Adding and Removing Email Domain in SAP for Me

<div><div><div>Learn how to use the service request application in SAP for Me. Find out how to access the application, create and view service requests, and export the list. Watch this tutorial video now!<br><br><br></div></div></div>

Using a Service Request Application in SAP for Me

<div><div><div><div><div>Learn how to submit
  a service request in SAP for Me</div></div></div></div></div>

Creating a Service Request in SAP for Me

<div><div><div><div><div>In this video, we will guide you step-by-step on how to engage with or create a case in the SAP Learning Support Center to ensure you get the assistance you need for any issues or inquiries related to your SAP learning experience.</div><div><br></div></div></div></div></div>

Engaging with the SAP Learning Support Center

<div><div><div><div>This video demonstrates the process of adding logon credentials to the Customer Remote Logon Depot for a support case.</div></div></div></div>

Adding Logon Credentials to the Customer Remote Logon Depot in SAP for Me

<div>Learn how to download software in SAP for Me</div>

Downloading Software in SAP for Me

<div><div><div><div><div>In this video, you will receive step-by-step instructions on how to generate license keys in SAP for Me.</div></div></div></div></div>