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<p>This video playlist demonstrates how to create a side-by-side extension app for SAP Sales and Service Cloud Version 2 using SAP Build Apps and showcases how to include SAP AI Core Services.</p><p>The videos are kept short and crisp. A learning journey with the same name as this video playlist is available, providing further explanations about the steps performed.</p>

Extending SAP Sales and Service Cloud Version 2 Using SAP Build Apps

<div><div><div><div>Get to know the User Interface designer of SAP Build Apps: Learn how easy it is to drag-and-drop visual components from the library or marketplace to the UI canvas, and how to adapt their style, layout, and other properties.</div></div></div></div>

Designing the Extension Apps' User Interface in SAP Build Apps to Extend SAP Sales/Service Cloud Version 2

<div><div><div><div><div><div>Learn how to enable data integration with SAP Sales and Service Cloud Version 2 using SAP BTP destinations to connect to REST APIs and work with different entities.<br><br>Link to SAP Help Portal in the video:&nbsp;<a target="_blank" rel="nofollow noopener noreferrer" href="https://help.sap.com/docs/build-apps/service-guide/setup-sap-build-apps-with-sap-sales-cloud-version-2">Set Up SAP Build Apps with SAP Sales Cloud and SAP Service Cloud Version 2</a></div></div></div></div></div></div>

Enabling Data Integration to SAP Sales/Service Cloud Version 2 in SAP Build Apps

<div><div><div><div><div>Learn how the handover of the currently displayed account in SAP Sales and Service Cloud Version 2 to the extension app works, how to retrieve the corresponding account master data record from the REST API, and how to create a new appointment for this account.</div></div></div></div></div>

Processing Data with REST APIs in SAP Build Apps to Extend SAP Sales/Service Cloud Version 2

<div><div><div><div>This video demonstrates how you can leverage AI services in your extension apps by integrating an existing SAP AI Core instance via REST API and designing the required application logic and entities from scratch.<br><br>Link to the blog post in the video:&nbsp;<a target="_blank" rel="nofollow noopener noreferrer" href="https://community.sap.com/t5/tech/blog/ba-p/13783841">SAP Build Apps integration with SAP AI Core services: Part 1 - Setup</a></div></div></div></div>

Integrating AI Services in the Extension App in SAP Build Apps to Extend SAP Sales/Service Cloud Version 2

<div><div>After designing an extension app with SAP Build Apps, this video demonstrates how you can embed the app in SAP Sales/Service Cloud Version 2 as a mashup, set up the required URL parameter, and test the functionality.</div></div>

Embedding the Extension App in SAP Sales/Service Cloud Version 2