Name: Explaining Account Synopsis in SAP Service Cloud Version 2
Uploaded: 2024-5-29
Duration: 55 s
Description: In this video, you will learn how to access the AI Synopsis, which provides an AI generated summary of an account.

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<div><div><div><div><div><div><p>In this video, you will learn how to access the AI Synopsis, which provides an AI generated summary of an account.</p></div></div></div></div></div></div>

Explaining Account Synopsis in SAP Service Cloud Version 2

Want to get more information about your customer? Account Synopsis provides all the information related to an account that helps the sales representatives. Let me show you how to access it in few easy steps. Click the menu icon located on the top left. Then select Accounts from the drop-down menu to view all the accounts. In the worklist of the accounts view, select the account name. Once the side panel pops up, open it in detail view by clicking the box with an arrow pointing up beside the X icon. Select the AI Synopsis tab to view the AI generated summary. That is how to access the AI Synopsis, which provides an AI generated summary of an account. Thank you for watching.