Name: Explaining Account Synopsis in SAP Service Cloud Version 2
Uploaded: 2024-5-29
Duration: 55 s
Description: In this video, you will learn how to access the AI Synopsis, which provides an AI generated summary of an account.

Share feedback

<p>We are aware of intermittent issues in accessing the learning content</p>

We are aware of intermittent issues in accessing the learning content

Personalize your learning.

Why create an SAP account?

Enhance your learning experience

SAP Learning

Choose your subscription

Manage your subscription

Live Sessions

Hands-on Practice

Certification

My Learning

Ready to start learning?

This browser is not supported

Please try again later

Sorry, we encountered an error

Try again or reset results to continue browsing

We didn’t find what you’re looking for

To continue, please log in

Your session has timed out

Validate your skills and learning by completing the certification exam and gain a highly recognised accreditation.

Book your certification exam

Complete the assessment to validate your SAP PartnerEdge competency qualifications.

Ready to take your assessment?

Learn about the key features and essentials in the latest release to help you prepare for the Stay Certified assessment.

Prepare for assessment

Learn new skills you need at your own pace with our bite-sized lessons.

Prepare for certification

In your My Learning account you can view your certification and learn how to take your Stay Certified assessment.

Ready to take your Stay Certified assessment?

Explore {title} at SAP Learning. Find out more!

Assessment

Course Completion

Knowledge Badge

Overview

Support Resource

Certification Exam

Theoretical Exam

Schedule

External Course

Practical Exercise

Practical Test

External Hands-On

External Resource

Learning Journey

Learning Journey Assessment

Lesson

Live Session

Practice System

Quiz

Scenario Based Assessment

Course Assessment

Course

Stay Certified

Subscription

System Based Assessment

Test Out

Unit

Video

Video Playlist

Week

Want to remove this from your Learning List?

Your exclusive access to the SAP Learning Hub, event edition is ready. <link>Start learning now.</link>

Access activated

You can now register for free Live Sessions.

<div><div><div><div><div><div><p>In this video, you will learn how to access the AI Synopsis, which provides an AI generated summary of an account.</p></div></div></div></div></div></div>

Explaining Account Synopsis in SAP Service Cloud Version 2

Want to get more information about your customer? Account Synopsis provides all the information related to an account that helps the sales representatives. Let me show you how to access it in few easy steps. Click the menu icon located on the top left. Then select Accounts from the drop-down menu to view all the accounts. In the worklist of the accounts view, select the account name. Once the side panel pops up, open it in detail view by clicking the box with an arrow pointing up beside the X icon. Select the AI Synopsis tab to view the AI generated summary. That is how to access the AI Synopsis, which provides an AI generated summary of an account. Thank you for watching.