Name: Getting Started with SAP Joule for SAP S/4HANA Cloud Private Edition
Uploaded: 2025-12-12
Duration: 393 s

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<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>A guide for business users on how to get started with Joule in SAP S/4HANA Cloud Private Edition. <br><br>You will learn: How to access Joule; Demonstrations of the main use cases; How to adapt use cases for your business; Appropriate use of Joule; Tips and resources for more information<br><br>Product name change: SAP Mobile Start is now called Joule Work Mobile App<br><br>References:<div><ul><li>SAP Help - <a target="_blank" rel="nofollow noopener noreferrer" href="https://help.sap.com/docs/joule/capabilities-guide/joule-in-sap-s-4hana-cloud-private-edition?locale=en-US">Joule Capabilities for SAP S/4HANA Cloud Private Edition</a></li><li><a target="_blank" rel="nofollow noopener noreferrer" href="https://pages.community.sap.com/topics/joule">SAP Joule Community</a></li><li>SAP Learning - <a target="_blank" rel="nofollow noopener noreferrer" href="https://learning.sap.com/courses/boosting-ai-driven-business-transformation-with-joule-agents">Boosting AI-driven business transformation with Joule agents</a></li><li><a target="_blank" rel="nofollow noopener noreferrer" href="https://discovery-center.cloud.sap/ai-catalog/">SAP Business AI catalog</a></li><li><a target="_blank" rel="nofollow noopener noreferrer" href="https://www.sap.com/products/artificial-intelligence/joule-studio.html">SAP Joule Studio</a><br></li><li><a target="_blank" rel="nofollow noopener noreferrer" href="https://www.sap.com/documents/2022/01/a8431b91-117e-0010-bca6-c68f7e60039b.html">SAP Global AI Ethics Policy</a></li></ul>Brought to you by SAP S/4HANA Customer Care and RIG.<br><br><div>Captions available in: English, German, Spanish, Portuguese, Chinese, Japanese</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Getting Started with SAP Joule for SAP S/4HANA Cloud Private Edition

Welcome! Let's learn about SAP Joule for SAP S/4HANA Cloud Private Edition. You are going to learn how to get started with Joule and what you can do with Joule in SAP S/4HANA Cloud Private Edition. Watch demos of Joule Use Cases for SAP S/4HANA Cloud Private Edition. Learn how to adapt them for your business. Learn how to give feedback to improve Joule and what questions you should avoid asking. You will get key tips and useful resources for your next steps. To start with Joule, find the diamond icon in the SAP Fiori Launchpad or SAP Mobile Start. Click the icon then ask your question to Joule. You can use natural language to talk to Joule. SAP S/4HANA Cloud Private Edition offers three Joule use cases: Tell me how; Show me where; and Do this task. Let's explore them. With the Informational "Tell me how" Use Case, you get expert SAP advice from the SAP Help Portal. Your administrator can add company sources using SAP AI Document Grounding. Jenny needs help with her apps. She clicks the Joule icon and asks "How do I configure the workflow for sales order approvals?" Joule gives clear steps from the SAP Help Portal and shares a link to the app documentation. After reviewing the app documentation, Jenny gives feedback to Joule by clicking the like icon. Jenny wants to use the App Manage Sales Orders version 2. She asks Joule if she can add a custom field to it. Joule says yes, you can add custom fields to the app. Joule provides the link to the app extensibility documentation that explains how this can be done. Let's explore how the "Show me where" Navigational Use Case works. Use Joule to find the right SAP app for your work. As usual, you need to be authorized to use an app. Your team can create skills with Joule Studio to help you find custom-built apps. Jenny wants to extend a sales contract. She asks Joule "I'd like to find the app where I can extend contract validity." Joule suggests the Manage Sales Contracts app. Jenny can open and use that app. Depending on the task, Joule may suggest several apps. The third use case is "Do this task" for me also known as the Transactional Use Case. With this use case, Joule automates tasks for you. Check the Joule Capabilities Guide on the SAP Help Portal for which tasks are available for your SAP S/4HANA release. You can add AI agents to expand Joule's tasks. Find SAP-created agents in the SAP Business AI Catalog. Your team can also create custom agents with SAP Joule Studio. Jenny is busy. She asks Joule "What can you do with sales orders" to quickly learn what tasks are available, Joule lists prompts for tasks like Manage, Show, Create, and Import Sales Orders. Great! She wants to create a sales order by referencing an existing sales order. She tells Joule to create a new sales order. Joule responds by asking for details of the sales order type and the reference order to create the sales order. Jenny inputs the standard order type OR and gives the sales order number 977 as the reference order. Joule reflects the details Jenny has entered and asks Jenny to Confirm Creation, Decline, or Start Over. Jenny confirms Joule can go ahead and create the order. Joule creates a new sales order for Jenny, gives her the order number, and a link to view the new sales order. Jenny saved time and can update the new sales order whenever she's ready. Here are a few more tips for using Joule effectively. Use Like or Dislike icons to rate Joule responses and give feedback comments. The feedback is sent directly to SAP. Report connection issues to SAP support by raising a SAP incident using component CA-JOULE. Remember, SAP Business AI - like Joule - is designed to be Relevant, Reliable, and Responsible. Avoid asking Joule inappropriate questions. Ask questions about using SAP for business. Joule will politely decline questions about competitors or their products. Don't ask Joule to make fake images or logos. These requests will be turned down. Respect privacy. Don't ask for personal data. Check SAP's AI ethics policy for guidance on acceptable usage of SAP Business AI. You can ask Joule questions in plain language. Joule can help you by providing instructions, finding apps, and doing tasks. You can add more features using SAP Business AI and SAP Joule Studio. Use Joule responsibly. As with any AI, always verify results. Check the SAP help portal for the Joule Capabilities User Guide. There you can find more example prompts and supported languages. Check the What's New Viewer for the latest use cases added for your apps. Visit the Joule topic page on SAP Community to explore Joule across all SAP solutions. Learn about AI agents and Joule's future in free short courses on SAP Learning. Thanks for listening. We hope you enjoy using SAP Joule.