Name: Introducing SAP Order Management Services
Uploaded: 2025-12-16
Duration: 134 s
Description: See SAP Order Management Services unify channels, source in real time with KPI-driven logic, gain inventory visibility, streamline returns, audit POS, and simplify operations for reliable promises.

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<div><div>See SAP Order Management Services unify channels, source in real time with KPI-driven logic, gain inventory visibility, streamline returns, audit POS, and simplify operations for reliable promises.</div></div>

Introducing SAP Order Management Services

In this video, I'll walk you through an overview of SAP Order Management Services, the key value propositions, what's in the box, and how we're solving key business problems for some household names in retail and consumer products.  A quick recap of the challenges we solve. There are more and more routes to consumers these days between the many online channels,  in-store experiences, marketplaces, and more.  And the products that we want to sell them are in more and more places as well. The challenge, how do we connect the customer orders with the best sources of supply,  make and meet the right customer promise,  and meet our margin goals at the same time,  without being overwhelmed by the complexity? A lot of organizations are managing this today with disconnected point-to-point efforts,  channel by channel. This means that some of the channels are  connected to some of the sources of products  with a lot of point-to-point integration.  It's difficult to understand what's going on in your business. It's difficult to understand how much  you have sold today.  It's very difficult to understand where you are and aren't meeting your customer promises holistically across the whole business, let alone how you might want to  change and optimize your processes that are encoded in these  point-to-point integrations.  We offer a central hub of order management  to intelligently orchestrate your orders from  each sales channel to the optimal  sources of supply, based on distributed inventory availability and optimized sourcing based on business KPIs instead of rules, including intelligent return support for consumers and employees to close the loop, and including point-to-sale data  auditing and financial transfers,  which also give us a key insight into in-store inventory and in-store consumer purchases.  This central hub of order management simplifies the complexity, making it much easier for businesses to orchestrate, understand, and adapt their consumer orders.  After all, the bedrock of consumer experience  is making the right promise and keeping it. And this is our unfair advantage as SAP with our great ties into the SAP backends and fulfillment systems, while maintaining the ability to manage this across a heterogeneous landscape as well.  Our customers agree. We've got some great marquee names signed up and live already.