Name: Introducing SAP SuccessFactors Agent Lifecycle Management
Uploaded: 2020-5-15
Duration: 261 s
Description: This video introduces SAP SuccessFactors Agent Lifecycle Management, formerly marketed as SAP Producer Pro and Calliduscloud ICM.

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<div><div><div><div><div><div><div><div>This video introduces SAP SuccessFactors Agent Lifecycle Management, formerly marketed as SAP Producer Pro and Calliduscloud ICM. </div></div></div></div></div></div></div></div>

Introducing SAP SuccessFactors Agent Lifecycle Management

Hi, I'm Brian. This video introduces SAP Agent Performance Management. Initially created for insurance, telecommunications, and financial industries, SAP Agent Performance Management, or APM for short, coordinates the many roles of an agent's life cycle, including agent onboarding, compliance and regulatory licensing, selling and reporting hierarchies, agent and broker communication, termination of agents, managing agent books of business, and much more. This fully configurable cloud-based solution offers integrations that connect quickly and easily with other internal and external systems. APM offers solutions that automate agent administration to eliminate the need for maintaining multiple and independent siloed sources of agent information. Drawing from SAP's long-standing relationships with insurance carriers, SAP Agent Performance Management helps to simplify agent relationships by managing different roles, books of business, and reporting hierarchies of an agent. A single agent master record offers a consolidated view of an agent's relationships with carriers, customers, and broker organizations. APM helps cut the time and effort needed to keep agents compliant with state and federal regulatory agencies. It offers one solution to complete the complex agent compliance profile, which is updated in batch or real-time. This solution integrates business processes with credentialing registries, like the National Insurance Producer Registry, or NIMPER, the Financial Industries Regulatory Authority, or FINRA, and the Depository Trust and Clearing Corporation, or DTCC. The APM Agent Master Record contains other compliance profile elements like license checks, appointments, background checks, contracts, and much more. Also, APM integrates with SAP and third-party learning systems for regulatory-mandated continuing education requirements. Communication is an important element that can impact an agent's productivity and potential compensation. APM can proactively deliver critical information to agents and brokers with automatic alerts to notify agents of continuing education, licensing, and certification requirements. Using branded templates, APM can automate notifications of agent terminations, as well as automate agent contract renewal processes. Onboarding of new agents can also be a complex and time-consuming task for brokers and agencies. APM can help improve onboarding efficiencies with applications, signed documents, background checks, compliance reports, and much more. Since different business units often need access to agent data, SAP Agent Performance Management reduces siloed channels of reformation. APM consolidates agent data into one platform that connects legacy systems or other software-as-service offerings. REST-based web services and enterprise-grade ETL tools can simplify real-time and batch integration to work with solutions for onboarding, learning, and compliance management, as well as SAP solutions, including SAP commissions. In summary, SAP Agent Performance Management is a fully configurable cloud-based solution that offers a range of benefits for managers, agents, and business users, with features for managing agent relationships and sales enablement, including an integration portal that streamlines connectivity with compensation management solutions like SAP commissions. APM also offers effective agent performance reporting and integration with learning management platforms for effective agent onboarding and regulatory compliance management. Thanks for watching.