Name: Resolving Reauthorization Issues in Open Payment Framework for SAP Commerce Cloud
Uploaded: 2025-9-1
Duration: 372 s
Description: This video provides a step-by-step demonstration of resolving reauthorization issues within the Open Payment Framework for SAP Commerce Cloud. It covers checking transaction logs, updating payment mappings, and confirming successful reauthorization and settlement, ensuring smooth payment processing and order fulfillment.

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<div><div><div><div><div><div>This video provides a step-by-step demonstration of resolving reauthorization issues within the Open Payment Framework for SAP Commerce Cloud. It covers checking transaction logs, updating payment mappings, and confirming successful reauthorization and settlement, ensuring smooth payment processing and order fulfillment.</div></div></div></div></div></div>

Resolving Reauthorization Issues in Open Payment Framework for SAP Commerce Cloud

Hello, in this video, I'll demonstrate  how to resolve  reauthorization issues in Open Payment Framework. for SAP commerce cloud. Here we are in the SAP Commerce Cloud Composable Storefront.  I'm checking out an order with standard delivery.  I click Continue and select the Configured Payment option.  Now, I click the Place Order button to proceed to the Payment Details page.  The payment integration populates my email, so I just need to enter the card details and hit Pay.  And great, we've landed on the order confirmation page.  The initial authorization is now complete.  To see what happened behind the scenes, let's switch to the open  payment framework.  I found the request logs for our order in the payment integrations workspace.  First, we can see that a customer request was made and the PSP returned a new customer ID in the response body.  Immediately after, we see the checkout session call and notice that the customer_id is passed as input.  These logs confirm that the technical communication with the PSP was successful.  In addition, we must confirm the business outcome.  To do this, we go to the Transactions tab.  As you can see, OPF has created a single, accepted transaction for our order.  This transaction is our proof that the initial payment was successfully authorized and recorded. The customer_id is also stored here in  the custom fields for future use.  Our order is now in the correct state for fulfillment.  Now, let's test the reauthorization.  I copy the order ID and go to the SAP Commerce Cloud Backoffice.  In the Order Fulfillment cockpit, I find the order in the Consignments node and click the Confirm Ship button.  Confirming the shipment is a key business trigger.  It signals that the goods have left the warehouse and we are now ready to finalize the payment by capturing the funds from the PSP.  This action triggers OPF to reauthorize  the payment with the PSP.  This reauthorization step is a crucial safety check since we attempt the final settlement.  Back in OPF, I search for our order ID in the Transactions tab and let's see what happened.  Okay, interesting.  We see a new transaction with the type Recurrent Authorization has a status of Accepted.  So, the reauthorization check with Stripe was successful.  But when we look at the next step, the Settlement transaction, we see it has failed.  Let's find out why. We go back to the Request Logs to investigate.  First, I review the Recurrent Authorization request.  As expected, the response shows a succeeded status.  Now, I check the corresponding Settlement request.  Next, the log confirms it failed.  When I inspect the response body from the PSP, we have our answer, it failed due to an invalid parameter, amount_to_capture.  It could be caused by a configuration issue in the payment mapping. Let's solve this together. I'll click to edit the reauthorization configuration and navigate to the request mapping section.  Here, I notice an issue,  the capture method was not specified, and therefore, the payment intent is set to be automatically captured.  I have however not set OPF up for this,  thus there is an error.  I'll now specify the value as manual,  then click the Generate Fields button to generate the necessary mapping.  I can confirm that the capture method is mapped to manual,  and I'll save my changes.  A further error was related to  the payment intent object.  Here the status needs to be mapped correctly.  According to the PSP's documentation,  requires underscore capture is a special status  that we need to map in the response. Therefore, I will scroll down to the response mapping section and locate  the transaction status.  Here, I'll specify the necessary value mapping, mapping accepted to requires capture.  Additionally, a PSP reference is required for settlement, but it was not mapped either.  Therefore, I will map the gateway field  of the payment intent ID to the PSP reference for the reauthorization  and save my changes.  With all these changes in place, I'll switch to the storefront and place a new order.  I'll select the configured payment method  and fill in the required test card details  to initiate the payment process.  Once completed, I'll copy the confirmed order ID and return to the OPF transactions page.  Using the order ID, I'll locate the corresponding transaction.  After refreshing the page, the transaction status should update to accepted.   I will navigate to the order  fulfillment cockpit in back office and wait for the consignment  generated from the order.  I can open the consignment  then click the Confirm Ship button to trigger the adjusted reauthorization.   I will return to the OPF transactions page and search for all transactions related  to the order ID.  After refreshing, I can confirm that  the current authorization and settlement for  this order ID have been successfully accepted.    Next, I'll copy the PSP reference ID  and switch to the sandbox environment configured for OPF.  Using the reference ID, I can access the corresponding payment details page. Here, I can verify that the payment intent has been successfully captured. That’s it - we have successfully addressed the reauthorization issues in the Open Payment Framework for SAP Commerce Cloud.